Senior Client Account Manager

Job Description

Job Description

Company Overview

We are a rapidly expanding, national leader in the commercial facilities management sector. We specialize in providing end-to-end maintenance, repair, and asset management solutions for high-volume, multi-site commercial and industrial portfolios (including retail, grocery, logistics, and property management).

Our organization is currently undergoing a strategic department upgrade, investing heavily in operational excellence, supportive leadership, and premium customer service. We pride ourselves on a growth-oriented team culture that balances high performance with a strong commitment to work-life balance.

Position Summary

As a Professional Client Account Manager / Account Lead , you will serve as the primary, high-touch liaison between major corporate clients, external trade vendors, and internal operations. This is not a passive data-entry role; you will actively own the lifecycle of commercial work orders from initial dispatch to final resolution, ensuring rigorous adherence to client cost parameters and strict corporate KPIs.

We are looking for a polished, client-facing professional who can command confidence on video calls, elevate the customer experience, and potentially step into a lead capacity to help mentor the department.

Core Responsibilities

• End-to-End Account Ownership: Process, vet, and dispatch commercial work requests from inception to final invoicing, ensuring project stages are managed accurately.
• High-Touch Client Communication: Provide proactive, highly professional updates to external corporate clients and internal leadership. Conduct routine video calls (Microsoft Teams) to review account health, open tickets, and escalations.
• Vendor Architecture & Negotiation: Vet incoming vendor quotes for accuracy, identify cost discrepancies, and negotiate basic cost structures for labor and materials.
• Financial Scoping: Securely review and submit client proposals within established financial parameters (up to $2,000 threshold).
• Systems Management: Leverage internal ERP software ( NetSuite ) alongside external 3rd-party client portals (ServiceChannel, Corrigo, FEXA, FM Pilot) to maintain real-time dashboard accuracy.
• Cross-Functional Collaboration: Partner collaboratively across internal divisions to quickly resolve accounting exceptions and open billing inquiries.

Position Requirements & Qualifications

• Industry Experience: Progressive experience within the commercial facilities, property management, or commercial trade sectors (experience in HVAC, Landscaping, Trades, or Facilities BPO translates exceptionally well).
• Premium Communication Skills: Superior verbal and written communication skills; absolute comfort being client-facing on executive-level video/Teams calls.
• Technical Literacy: Experience navigating centralized maintenance portals (ServiceChannel, Corrigo, etc.). Prior knowledge of NetSuite is a strong plus, though comprehensive training will be provided for the right professional.
• Team Mindset: A collaborative, professional attitude with a willingness to assist peers and volunteer for shared after-hours/weekend on-call support rotations to ensure client safety.

Compensation & Care Layout

• Competitive base salary based on experience
• Retirement: 401(k) retirement savings plan featuring a 3% company match .
• Comprehensive Health Package: Premium Medical, Dental, and Vision insurance plans.
• Tax-Advantaged Accounts: Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
• Work-Life Wellness: Generous Paid Time Off (PTO), dedicated employee assistance wellbeing programs, and corporate training/development pathways.

Work Location & Setup

• Structure: Hybrid Setup (3 Days In-Office , 2 Days Remote ).
• Location: Corporate Office in Chadds Ford, PA.

Our team of reputable, dedicated recruiters works directly with companies who are hiring across many different industries including commercial door, dock, access controls, construction, finance, fintech, technology, SaaS, AI/ML, banking and much more.

Company Description

Our team of reputable, dedicated recruiters works directly with companies who are hiring across many different industries including commercial door, dock, access controls, construction, finance, fintech, technology, SaaS, AI/ML, banking and much more.