Level 2 End User Support Technician

Job Description

Job Description

Level 2 Desktop Support Technician

Position Overview

We are seeking an experienced Level 2 Desktop Support Technician to provide onsite technical support in a fast-paced corporate environment. The ideal candidate will possess strong desktop troubleshooting skills, experience supporting Windows and Mac environments, and a customer-focused approach to resolving technical issues. This individual will be responsible for delivering high-quality end-user support while ensuring timely resolution of incidents and service requests.

Key Responsibilities

End User Support

• Provide Level 2 desktop and laptop support for Windows and macOS environments.
• Troubleshoot hardware, software, operating system, and application issues.
• Support Microsoft Office 365 applications and collaboration tools.
• Diagnose and resolve issues related to printers, scanners, mobile devices, VPN connectivity, wireless access, and peripheral equipment.
• Perform IMAC activities (Install, Move, Add, and Change services).
• Configure, deploy, maintain, and repair end-user hardware and software.
• Perform user data backup, restoration, and migration activities.
• Manage and resolve incidents and service requests through the ticketing system.
• Maintain accurate asset inventory and documentation.

Technical Support & Operations

• Provide Smart Hands support for networking, server, and telecommunications equipment.
• Assist with hardware deployments, refreshes, and technology rollouts.
• Research and resolve complex technical issues utilizing internal documentation and technical resources.
• Collaborate with internal support teams to ensure timely issue resolution.
• Follow established processes, procedures, and service level agreements.

Customer Service

• Deliver exceptional customer service while supporting end users across the organization.
• Effectively communicate technical information to non-technical users.
• Prioritize multiple support requests in a dynamic environment.
• Provide occasional support for executive and VIP users, maintaining a professional and customer-focused approach.

Required Qualifications

• High School Diploma or equivalent.
• Minimum 2+ years of desktop, deskside, or end-user support experience within a corporate or enterprise environment.
• Experience supporting:
• • Windows 10/11
  • macOS
  • Microsoft Office 365
  • Mobile Devices
  • Printers and Peripheral Devices
  • VPN Connectivity
  • Basic AV/Video Conferencing Technologies
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work independently with minimal supervision.
• Strong organizational and time-management skills.
• Ability to manage multiple priorities and support requests simultaneously.

Preferred Qualifications

• Experience supporting executive or VIP users.
• Familiarity with ServiceNow or similar ITSM platforms.
• Experience with Microsoft Teams, Zoom, and conference room technologies.
• CompTIA A+ Certification.
• Microsoft Certifications.
• ITIL Foundation Certification.
• Experience supporting enterprise environments.

Work Environment

• Onsite corporate support environment.
• Combination of desk-side, walk-up, and ticket-based support.
• Occasional travel to nearby office locations may be required.
• Participation in after-hours support activities as needed.

Additional Information

• Immediate start preferred.
• Background check, MVR, and drug screening required.
• Professional communication and customer service skills are essential.
• Opportunity for contract extension based on performance and business needs.

Company Description

F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.

WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.

Company Description

F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.\r\n\r\nWHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.