End User Compute (EUC) Technician/Engineer

Job Title: End User Compute (EUC) Technician
Department: Infrastructure & Operations
Reports to: Infrastructure Manager
Location: NYC office, or Lebanon, Indiana office
Schedule: On-site 5 days per week, with flexibility to be present on additional days when critical needs arise
Type: Full-Time, Exempt

Role Overview
Hachette Book Group is hiring an EUC Technician to lead the design, deployment, and management of our enterprise endpoint platforms (Microsoft Intune and Jamf), support Office 365 administration, manage video conferencing infrastructure, and act as the Tier 3 escalation point for our Helpdesk.

This role bridges the Infrastructure and Helpdesk teams, ensuring consistent endpoint management, unified standards, and improved visibility across offices and Distribution Centers. The EUC Technician will identify systemic issues across teams, present findings with actionable solutions, and help strengthen alignment between Infrastructure, Helpdesk, and Security.

This position reports to the Infrastructure Manager and works closely with Security, Compliance, and Support leaders to ensure a secure and seamless end-user experience.

This role supports HBG’s company pillars:

• Understanding Consumers by anticipating user needs and improving the tools they rely on.
• Changing the Story by introducing better ways to manage devices, support teams, and serve users.
• Owner Mentality by taking accountability for systems and proposing smart, sustainable solutions.
• Growth Mindset through continuous learning, embracing challenges, and improving how we work.

Key Responsibilities

Endpoint Management and Architecture
• Design and manage configurations in Microsoft Intune (Windows) and Jamf Pro (macOS)
• Oversee device lifecycle management: enrollment, compliance, patching, and deprovisioning
• Lead efforts to improve endpoint security, automation, and standardization
• Track and report on device metrics, compliance, and health

Office 365 Administration
• Act as a subject matter expert for O365 services: Exchange Online, Teams, SharePoint, OneDrive, and licensing
• Provide Tier 3 support and lead feature rollout and adoption
• Monitor system usage, access policies, and ensure policy compliance

Infrastructure and Helpdesk Collaboration
• Partner with Infrastructure to align endpoint architecture with enterprise standards
• Serve as the escalation point for Helpdesk Tier 3 tickets involving endpoints, O365, or device management
• Coach and mentor Helpdesk staff through documentation and hands-on troubleshooting
• Identify recurring or systemic issues and present analysis and solutions to the Infrastructure and Helpdesk teams
• Support infrastructure projects that impact endpoint experience, such as software rollouts, network upgrades, or policy changes

Video Conferencing and Collaboration Tools
• Support and maintain corporate AV and video conferencing systems (Zoom, Teams Rooms, etc.)
• Troubleshoot meeting space issues and propose improvements or upgrades
• Ensure consistent hybrid meeting experiences across all sites

Solution Design and Continuous Improvement
• Propose improvements to user experience, security posture, and device management standards
• Collaborate with Infrastructure and Security teams on system transitions, integrations, and compliance initiatives
• Analyze endpoint and support data to identify trends, risks, and opportunities for improvement
• Develop and present recommendations to management for systemic issue resolution

Team and User Interaction Skills
• Communicate clearly with users at all technical levels
• Build trust through responsive, respectful, and effective support
• Translate technical concepts into simple language and model strong communication and service standards

Required Skills and Experience
• 3+ years in IT with a focus on endpoint management and end-user support
• 2+ years of hands-on experience with Microsoft Intune and Jamf Pro
• Strong knowledge of Office 365 administration, especially Teams and Exchange
• Experience managing and supporting AV/conference room systems (Neat, Cisco, Zoom)
• Scripting/automation experience (PowerShell, Bash, or similar)
• Strong troubleshooting skills and ability to identify and resolve systemic issues
• Effective written and verbal communication, with strong documentation skills

Preferred Qualifications
• Jamf Certified Admin or Microsoft Endpoint Manager certification
• Experience in hybrid Mac/Windows environments
• Familiarity with identity, access, and endpoint security: MFA, device compliance, and conditional access

How to Apply:To be considered, please submit both aresume AND a cover letter. We ask for a cover letter so that we can understand how your skills or experience can apply to our open role.

As a leading book publisher, we believe that including and representing diverse voices in all aspects of our business is fundamental to what we do. Our publishing programs must reflect the broad range of backgrounds, experiences, political views and ideas that shape our society and publish books for all readers.

Hachette Book Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The compensation for this position is $85,000-$95,000. Salary can vary based on a number of factors including skills, experience, and location — talk with your recruiter to learn more. There may be times that you will be required (or requested) to work overtime due to the nature of your role or exceptional workload issues or special projects.

The following benefits are offered by the company: medical, dental, vision, basic and supplemental life, short-term and long-term disability, accidental death and dismemberment, critical illness, hospital indemnity, long-term care, health and dependent care FSA, commuter benefit plan, employee assistance program, tuition reimbursement, travel assistance, 401(k), discretionary bonus program, PTO (15 vacation days, 3 personal days, 10 holidays and generous sick leave) and group discounts on auto and home insurance and legal services. Eligibility requirements apply to some benefits and may depend on your job classification, hours worked and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.