Clinical Support Assistant

Job Description

Job Description

UBMD Orthopaedics & Sports Medicine is seeking full time Clinical Support Assistants to support the Total Joint and Reconstruction Team. This position will support providers and serve our patients at the following locations;

Orchard Park Office - 5959 Big Tree Road, Orchard Park NY 14127

Williamsville Office - 111 N. Maplemere Road, Williamsville NY 14221

Corporate Office - 4225 Genesee Street, Suite 400, Cheektowaga, NY 14225

**Office hours are 7:30am to 5pm Monday thru Friday with flexibility throughout the week.

The Clinical Support Assistant supports providers and patients by performing a variety of administrative and clinical duties to ensure continuity of patient service and workflow within the office.

Job Duties;

• Rooming Patients/Checking patients out-generating work notes, orders, etc. based on the providers directive.
• Complete & distribute disability paperwork. Log forms & form fees following office protocol
• Answers and directs incoming calls promptly and appropriately; listen and return voicemails.
• Patient chart prep for day of appointments: enter x-ray orders, verify patient demographic/insurance information, obtain any necessary medical records
• Ensure Patient IQ and MIPS compliance
• Suite stocking and cleaning
• Scheduling/Rescheduling patient appointments, to also include internal referrals and Orthocare follow-ups
• Ensures patient has signed any required documents including HIPAA and Financial Policies.
• Verifies patient demographic information is complete and correct including address, phone number, email, pharmacy, referring Doctor and PCP information and ensures required "Meaningful Use" fields are complete. Changes the location and doctor patient is seeing as applicable.
• Sending/responding to triages, emails, teams messages (Medent, Outlook, MS Teams)
• Respects and protects the confidentiality of all patient and Company information through the adherence of all HIPAA guidelines and regulations.
• Review & distribute daily progress notes to primary doctors and referring doctors.
• Other team-related responsibilities as needed

Qualifications;

• Education Requirements** High School diploma or equivalent required.
• Experience Requirements** One to two years of experience in healthcare provider’s office or hospital setting preferred.
• Skills and Competencies Requirements** Excellent communication and customer service skills required. Must be able to multi-task and desire to work in a fast-paced, team-oriented environment.

Benefits:

• 401a
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Free parking
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Experience:

• Medent: 1 year (Preferred)
• Medical office: 1 year (Preferred)