Global Security - Command Center Analyst

Global Security protects the firm's employees and assets throughout the world. This responsibility includes the development of security and safety policies and procedures, regulatory and legislative compliance, security guard management and alarm response, incident management, corporate building security and customer/visitor/client safety, physical crime investigations, workplace violence, fire and life safety, executive protection, pre-employment screening, security operations on a global basis, and fraud Investigations.

As a Global Security Operations Center Analyst within our Global Security team, you are responsible for monitoring, researching, reviewing, and analyzing data sources for dissemination and reporting purposes, to ensure compliance with standard operating procedures in a timely manner and in a fast‑paced environment. The Global Security Operations Centers (GSOCs) act as communication and situational awareness hubs for the firm's Crisis Management structure, operating 24x7x365. The GSOC Analyst coordinates directly with other security, resiliency, and intelligence professionals, and interacts with employees at all levels of the organization. The role is to provide comprehensive corporate‑level preparedness and response coordination to major crisis events, as well as day‑to‑day disruptions, and to protect employees and property, customer assets, stockholder interests, and the firm's reputation.

Job responsibilities

• Participate in security incident response on a daily basis, identifying and triaging potential impacts to the firm's employees, assets, and areas of operation
• Be Responsible for situational security awareness monitoring, including gathering information from a variety of sources internal to and external of the firm; normalizing and correlating the information; providing real‑time detection and response services for incidents that directly or indirectly impact the firm's employees, assets, or areas of operation
• Compose and track incident Informationals to resolution; inform security, resiliency, facility, and technology responders; deliver information in verbal or written updates via internal communication platforms (ex. Symphony)
• Escalate sensitive or high‑impact incidents to senior managers and executives, including members of the JP Morgan Chase Operating Committee
• Provide logistical support for crisis management teams, including exercise coordination, roster maintenance, and crisis call facilitation
• Triage and elevate cases of workplace violence to relevant security and threat management teams
• Monitor and administer travel security operations in accordance with procedures, including tracking, assisting, and advising international travelers on security issues across the region
• Monitor and support site and regional crisis management conference calls, gathering and providing intelligence and information (weather, travel, security, etc.) as required
• Conduct proactive research into potential risks; monitor external media feeds for threats to the firm's facilities and/or senior management
• Be able to work overnights, weekends, holidays, and during crises as needed
• Perform special projects and research as required by GSOC management or as conditions warrant

Required qualifications, capabilities and skills

• Bachelor's degree, equivalent military/law enforcement, and/or joint operations center/security operations center experience required.

Preferred qualifications, capabilities, and skills

• Experience in GIS Systems (ESRI)
• Able to establish, foster and maintain trust‑based relationships with a diverse portfolio of stakeholders.
• A clear and timely communicator, able to adjust communications styles to interact with a range of audiences.
• Confident and collaborative, able to offer constructive challenge to status quo and to provide and seek diverse perspectives.
• Preference for directly transferable experience, and awareness & knowledge of incident management, business resilience, and security operations.

Employer Description

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Organization Description

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

The Global Security (GS) team protects the firm’s people and assets, ensuring the safety of business operations through the implementation of technology, best‑in‑class talent and client collaboration. Teams are responsible for developing safety policies and procedures, customer safety, pre‑employment screening, fraud investigations and security operations on a global basis.