Residential Operations Manager

Job Description

Job Description

In partnership with the Director of Residential Treatment, the Residential Operations Manager provides strong, supportive, and therapeutic leadership to ensure safety, structure, and high‑quality care for youth in residential treatment. This role carries significant accountability for maintaining safety, regulatory compliance, consistent supervision practices, and a trauma‑informed environment. The Operations Manager oversees Residential Supervisors and the Food Service Team and ensures staff follow agency expectations, intervention standards, and treatment practices without exception.

Major Responsibilities/Activities:

Leadership, Safety, and Accountability

• Provide strong, visible, and supportive leadership that prioritizes youth safety and emotional well‑
• Hold Residential Supervisors and staff accountable for consistent implementation of trauma‑informed practices.
• Ensure supervisors maintain clear expectations and address performance and safety issues immediately.
• Monitor unit operations closely and intervene quickly when protocols are not followed.

Program Oversight and Operational Accountability

• Oversee Residential and Food Service Programs, ensuring safe and therapeutic daily operations.
• Implement and monitor treatment plans with consistent team accountability.
• Oversee risk‑management protocols and address lapses immediately.
• Ensure timely and accurate incident response, documentation, and resolution.

Regulatory Compliance and Quality Assurance

• Ensure compliance with all OMH, OCFS, DOH, and National School Lunch Program regulations.
• Ensure staff follow documentation, audit, and regulatory requirements.
• Lead quality improvement efforts and ensure timely corrective action.
• Identify and address safety and compliance patterns proactively.

Budget and Resource Management

• Approve purchase orders and ensure fiscal alignment with budget.
• Ensure staffing and operational decisions support youth safety and regulatory expectations.

Staff Supervision and Performance Accountability

• Provide administrative and clinical supervision to Residential Supervisors and Food Service staff.
• Maintain accountability for performance through coaching and progressive discipline.
• Partner with HR regarding hiring, retention, and performance issues.
• Ensure supervisors provide consistent oversight and follow‑

Collaboration and External Relations

• Represent the agency in community meetings and multidisciplinary committees.
• Maintain collaborative relationships with funders, regulators, and partner agencies.

Minimum Requirements:

• Master’s Degree in Social Work, Human Services or a closely related field and three years of supervisory experience in a human service setting, or a Bachelor’s Degree in Social Work or related field and five years supervisory and residential experience in a human service setting; or a combination of education and experience.
• Valid New York State driver’s license
• Exceptional written and oral communication skills.
• Strong leadership skills, good judgment and a strong professional image

• Self-motivated and driven to influence the lives of youth in a positive way
• Standing, walking, kneeling and occasional lifting and/or moving more than 25 pounds

Competitive Salary of $67,500- $73,000 depending on experience. This salary is based on a 40-hour work week

CFS offers full-time employees the below benefits to support our employees and their families and help to create a healthy work environment.

• Paid Time Off (PTO)
  –20 PTO Days (25 Days After Five Years of Employment)
  –14 Paid Holidays (includes 2 flex holidays)
  – Bereavement: Four Paid Days
  – Paid Jury Duty
• Employer Paid Life Insurance
• Medical, Two Plan Options
• Dental, Two Plan Options
• Vision Insurance
• Wellness Program and Incentives
• Health Savings Account (HSA) and Quarterly Employer-Contributions
• Healthcare Flexible Spending Account (FSA)
• Dependent Care FSA Retirement
• Employee Referral Bonus
• Qualifying Employer for Public Service Student Loan Forgiveness Program (PSLF)
• 403(b) Right Away and Employer-Contributions After Two Years

Child & Family Services is an Equal Opportunity Employer:

Child & Family Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran or familial status, or genetics. In addition to federal law requirements, Child & Family Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer leaves of absence, compensation, and training.