Italian-Speaking Customer Service for Consumer Goods Company in Greece
Patrique Mercier Recruitment FR is excited to announce a fantastic opportunity for an Italian-Speaking Customer Service Representative for a well-known Consumer Goods Company in Greece. This role is tailored for individuals passionate about customer service within a dynamic consumer-focused environment.
Responsibilities
- Provide exceptional customer service to Italian-speaking customers via phone, email, and other communication channels.
- Assist clients with inquiries related to consumer products, order management, and fulfillment processes.
- Respond to customer complaints and inquiries with professionalism and empathy, striving for effective solutions.
- Maintain a comprehensive understanding of company products and services to offer accurate information.
- Document customer interactions systematically to improve service delivery and customer satisfaction.
- Collaborate with internal teams to address and resolve complex issues as they arise.
- Contribute to continuous improvement initiatives to enhance customer experience.
- Fluency in Italian and English, both written and spoken.
- Experience in customer service, ideally within the consumer goods sector.
- Strong communication skills with an emphasis on client satisfaction.
- Capability to handle sensitive information with discretion and professionalism.
- Proficiency in customer service software and Microsoft Office applications.
- Detail-oriented with good organizational skills.
- A proactive attitude and ability to work well in a team-driven environment.
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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