Bilingual Customer Service Representative
- Resolves concerns and answer questions of customers regarding services and procedures.
- Assist with placement of orders and exchanges.
- Take payment information and other pertinent information such as addresses, emails, and phone numbers.
- Provides prompt, professional, attentive, empathetic, friendly, courteous, pleasant, and helpful service to all customers, internal and external.
- Addresses product concerns and provides instructions on how to use the product.
- Keeps reference materials current and organized.
- Alerts Customer Service Management Team of any unique issues in regard to Account Managers, patients, products, etc.
- Utilizes computer system to monitor call volumes to ensure adequate phone coverage.
- Performs other related duties as assigned.
- Six-months previous call center experience or combination of relevant telephone experience and customer service.
- Must be able to communicate effectively with customers with strong written and verbal skills in English and Spanish.
- Works under moderate supervision.
- Gaining or has attained full proficiency in a specific area of the job responsibility.
- Ability to use automated information systems to analyze patient accounts.
- Ability to communicate and convey information effectively.
- Effective listening skills that give full attention to what other people say, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times.
- Basic math and proficient reading comprehension skills.
- Ability to work in a team environment.
- Ability to have a quiet workspace and flexibility to work in a home office, depending on company needs.
- Organized, self-motivated, dependable, flexible, and strong decision-making skills.
- Strong desire to learn and succeed.
- Performs other related duties as assigned.
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