Senior Site Reliability Engineer

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients, including one in every county in the United States, and in 98% of primary care deserts.

Ro has been recognized as a Fortune Best Workplace in New York and Health Care for four consecutive years (2021-2024). In 2023, Ro was also named Best Workplace for Parents for the third year in a row. In 2022, Ro was listed as a CNBC Disruptor 50.

The Role:

At Ro, our mission is to provide world-class healthcare by putting patients first - and that mission depends on reliable, secure, and scalable systems. As a Senior SRE on the infrastructure team, you’ll sit at the core of that effort: owning the reliability of our production systems, hardening infrastructure and building tools that empower our engineers to ship safely and confidently.

You will work across teams to drive uptime, performance and observability – partnering closely with product, platform and security engineers.

From designing resilient systems to shaping incident response practices, this is a role for engineers who thrive on impact and care deeply about operational excellence.

What You'll Do:

• Design and implement resilient infrastructure to support high availability at scale
• Build and contribute to tools and platforms that streamline deployment, monitoring and recovery of systems
• Drive incident response and harness learnings, leading efforts to minimize downtime and improve MTTR
• Partner with engineering teams to bake best practices for reliability, resilience and observability into services
• Automate infrastructure workflows using IaC and other cloud native tools
• Champion a culture of operational excellence, guiding engineers through reliability practices and raising the bar across the engineering org

What You’ll Bring to the Team:

• Deep understanding of systems and infrastructure, with experience operating distributed services in production. We are mostly in AWS and leverage a lot of its primitives - EKS, RDS, Route53, S3, Elasticache to name a few
• Strong programming and automation skills - we use Python and Go
• Proficiency with infrastructure as code - Terraform / Pulumi
• A passion for observability, with hands-on experience in metrics, logging, tracing using Datadog
• Strong cross-functional communication, able to collaborate with product, platform, security and other teams
• An operational mindset that puts reliability and resilience as a core product requirement
• A mission-driven attitude, motivated by the opportunity to make healthcare better.

We’ve Got You Covered:

• Full medical, dental, and vision insurance + OneMedical membership
• Healthcare and Dependent Care FSA
• 401(k) with company match
• Flexible PTO
• Wellbeing + Learning & Growth reimbursements
• Paid parental leave + Fertility benefits
• Pet insurance
• Student loan refinancing
• Virtual resources for mindfulness, counseling, and fitness

The target base salary for this position ranges from $179,000 to $212,000, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary.

Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites).

At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law.

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