Case Manager (56304)
- Conduct initial intake, including but not limited to social service assessments, psychosocial assessments, independent living plans, and referrals for incoming clients who are referred from the shelter system.
- Conduct updates to psychosocial assessments and other evaluations as a basis for developing appropriate referrals and other interventions.
- Identify benefits and entitlements and connect clients to mental health, medical treatment, and substance use treatment facilities where applicable.
- Obtain identification, public benefits, and other applicable income sources for clients.
- Conduct weekly and bi-weekly meetings with clients to finalize their Individual Living Plans, assess their ongoing needs, promote harm reduction strategies, and facilitate referrals for necessary services.
- Document all efforts in providing services, interactions, and follow-up regarding resident involvement.
- Manage and track employment and housing placements of shelter residents.
- Maintain current and confidential client case records for the assigned caseload.
- Complete all required trainings in a timely manner.
- Teach residents how to advocate for themselves when seeking employment in the community.
- Facilitate clients in achieving their employment objectives through the identification and referral to pertinent services.
- Support the Program Director and Director of Social Services in achieving performance objectives, including resident rehousing placement goals.
- Collaborate with all Department of Homeless Shelter (DHS), Human Resources Administration (HRA), governmental bodies, and other relevant resources to advocate for and ensure the timely fulfillment of client housing needs.
- Facilitate workshops for residents on an as-needed basis, covering the housing search, application, and interview processes.
- Attend all mandatory meetings, including those pertaining to social services, team collaborations, and agency-wide initiatives.
- Ensure all mandatory agency and funder training modules are completed promptly.
- Perform other related duties as assigned.
- Familiarity with NYC Shelter System with any population; Families with children, single adults, mental health, substance use, HIV/AIDS, or any other related field.
- The ideal candidate will demonstrate sensitivity, tact, and resourcefulness.
- A strong desire to assist clients in a nonjudgmental, empathetic, and compassionate manner is essential.
- The capacity to effectively address cultural distinctions and a dedication to the importance of cultural competency are essential.
- The ability to establish and maintain appropriate professional boundaries.
- Demonstrates exceptional organizational, time management, and written communication abilities.
- Experience working with DHS and other service providers, Preferred.
- Experience providing case management services to families with children/Single Adults referred from DHS.
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