Director of product engineering

New York / Mountain View

Technology – Engineering /

Full-Time /

Hybrid

At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship.

We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.

We are looking for a talented Director of Engineering to lead our Product Engineering teams - these teams are responsible for delivering delightful user experiences via our CXP platform comprising Agent Desk, Customer Chat, Conversational AI along with the core APIs that power those experiences. We also expect customers to adopt the automation journey by providing the best automation experience by leveraging our CXP platform. Our Product Engineering teams are responsible for full-stack development, and our stack consists primarily of TypeScript, React, and GraphQL frontend applications and TypeScript + NodeJS or Go backend services using Redis and MySQL.

In this role, you will work closely with our Product and Design teams while leading a group of engineering teams to deliver innovative solutions that delight our customers. You will be mentoring, coaching, and inspiring your reports to take on new challenges and grow their careers, while also pushing the teams to think about solving complex technical problems in a scalable way. Please note that this is a hybrid role, with weekly in office responsibilities. We have offices in New York City and Mountain View.

What you'll do

• • Lead, develop, motivate, and inspire our Product Engineering teams
  • Be a key partner and establish effective relationships with our Product and Design teams to help build innovative features with a focus on delivering a great user experience
  • Foster a healthy and collaborative culture that embodies ASAPP's values
  • Ensure your teams deliver extraordinary output, and continuously seek ways to make an outsized impact
  • Help to set direction for the teams, anticipating strategic and scaling-related challenges via thoughtful long-term planning

What you'll need

• • 10+ years of experience in the software engineering industry
  • Impressive leadership experience building and growing high-performing, geographically dispersed teams
  • Demonstrated experience creating reliable and scalable applications with great user experiences
  • Technical knowledge on full-stack application development and best practices for technical architecture
  • Exceptional strategic and operational know-how, with an ability to be pragmatic and to adapt quickly in demanding and dynamic environments
  • Success partnering with cross-functional partners, and an ability to positively influence teams, customers, colleagues, and sponsors and communicate complex concepts at varying levels of knowledge and technical understanding
  • Bachelor’s degree in Computer Science or related field, or equivalent experience

What we'd like to see

• • Experience in the SAAS industry
  • Experience building and delivering SDKs/libraries to customers

$250,000 - $270,000 a year

Compensation is a combination of salary and performance bonus

Separately, you will also receive an equity grant

Benefits include:

Competitive compensation with stock options

Comprehensive medical, vision, and dental insurance401k matching

Fitness and wellness stipend

Mental well-being benefits

Professional learning and development stipend

Parental leave, including adoptive and foster parents

3 weeks paid time off (increases with tenure) along with sick leave, bereavement and jury duty

ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at [email protected] to obtain assistance. #LI-AG1 #LI-Hybrid

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.