Operations

The mission ( of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It's why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It's why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it's why our business strategy centers on making journalism so good that it's worth paying for.

About the role:

The Saas Operations Intern will assist in providing IT support services for enterprise SaaS software at The New York Times Company. You will have an opportunity to learn about supporting several functional business areas and will work with the Enterprise Productivity team to ensure seamless service for end users. SaaS Operations Intern reports to: Manager, Enterprise Productivity.

Responsibilities:

• Help provide technical support for SaaS applications such as G Suite, Slack, Airtable, Coda, etc.

• Learn to handle support requests via ticketing systems (e.g., ServiceNow, Jira)

• Support the End User Services team by assisting with technical support, training materials, and documentation.

• Observe and potentially participate in strategy and planning discussions for upcoming IT projects.

• Help maintain knowledge of enterprise cloud software supported by the company.

• Support the data ingestion process for Zylo, our software asset management platform.

• Participate in the inventory and tracking of our application portfolio.

• Help with special projects as assigned by management.

• Collaborate with multiple teams to identify and help resolve minor issues.

• Help identify areas for improvement in the customer experience

Basic Qualifications:

• Experience with technical support and assisting users

• Basic familiarity with cloud concepts

Preferred Qualifications:

• Experience working in a professional environment communicating in written and verbal modes

REQ-018894

The hourly rate of base pay for this role is:

$20 - $20 USD

The New York Times Company is committed to being the world's best source of independent, reliable and quality journalism. To do so, we embrace a diverse workforce that has a broad range of backgrounds and experiences across our ranks, at all levels of the organization. We encourage people from all backgrounds to apply.

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