Aftermarket Administrator

Job Description

Job Description

Aftermarket Administrator

Location: Syosset/Woodbury, NY
Schedule: Full-time, onsite (5 days/week)
Compensation: $50,000
Reports to: Operations Manager

Position Overview

The Aftermarket Administrator plays a critical role within the organization’s Aftermarket Service Operations, taking on a higher level of ownership than a traditional order processing function. This position is responsible for managing post-delivery vehicle-related matters, including claims, discrepancies, recalls, and vendor/manufacturer coordination.

This role requires strong judgment, attention to detail, and the ability to effectively manage customer interactions while navigating complex service and operational workflows.

Key Responsibilities

• Serve as the primary point of contact for vehicle damage and discrepancy inquiries post-delivery
• Manage and resolve claims, including determining responsibility and coordinating repair estimates and invoicing
• Oversee the New Vehicle Delivery Reporting (NVDR) process
• Coordinate with manufacturers and vendors to facilitate claims resolution and parts procurement
• Administer recall processes, including tracking, reporting, and communication through internal systems and dashboards
• Order vehicle parts and manage associated quotes, payments, and vendor follow-up
• Review, process, and support invoice and payment activities for aftermarket services
• Provide responsive support via phone and email to customers, dealers, field offices, and manufacturer representatives
• Assist with warranty claim processing as needed
• Support internal teams with sales tracking inquiries and related operational requests
• Perform additional duties as assigned

Qualifications

• Prior experience in automotive, service operations, or a related administrative environment preferred
• Strong organizational skills with the ability to manage multiple priorities and shifting workloads
• Excellent communication skills, with the ability to interact professionally across departments and with external partners
• Detail-oriented with sound decision-making and problem-solving capabilities
• Proficiency in general office operations (documentation, data entry, tracking, etc.)
• Bachelor’s degree preferred

Performance Expectations

Success in this role will be measured by:

• Timely and accurate completion of assignments
• Thoroughness in handling claims, discrepancies, and documentation
• Ability to work independently while managing multiple workflows
• Consistent delivery of high-quality customer and internal support

Additional Insight

This position is ideal for someone looking to step beyond a transactional role and take on greater ownership within a fast-paced, operations-driven environment. The role offers exposure to manufacturer relations, claims management, and end-to-end service coordination—making it a strong foundation for growth within automotive operations.

The Bachrach Group (TBG) is a New York-based staffing and recruiting agency founded in 1974 by Richard Bachrach. The agency specializes in facilitating placements for professionals across various industries on a nationwide scale. TBG's overarching mission is to deliver tailored staffing solutions to its client base while simultaneously providing job seekers with career prospects. The company relies on its team of recruiters, who leverage their industry knowledge and networks to connect employers with top talent. TBG provides a comprehensive range of staffing services, including direct hire, temporary staffing, Recruitment Process Outsourcing (RPO), and contract staffing. The agency has consistently achieved notable rankings in Crain's lists, ranking as the largest search firm in NYC since 2020.

Company Description

The Bachrach Group (TBG) is a New York-based staffing and recruiting agency founded in 1974 by Richard Bachrach. The agency specializes in facilitating placements for professionals across various industries on a nationwide scale. TBG's overarching mission is to deliver tailored staffing solutions to its client base while simultaneously providing job seekers with career prospects. The company relies on its team of recruiters, who leverage their industry knowledge and networks to connect employers with top talent. TBG provides a comprehensive range of staffing services, including direct hire, temporary staffing, Recruitment Process Outsourcing (RPO), and contract staffing. The agency has consistently achieved notable rankings in Crain's lists, ranking as the largest search firm in NYC since 2020.