Banking Services Operations Associate - Retail Lien Release Standard Processing

Overview

Completes a variety of more complex duties related to the discharge of a retail loan or lines of credit once paid in full, using the appropriate software as required.

Primary Responsibilities

• Extract key documents needed to create discharges from the file for paid-in-full retail loans or lines of credit.
• Work with document custodians to obtain original documents.
• Create, review, execute, notarize and witness discharge documents and file them at the appropriate county clerk's office within state prescribed timeframes.
• Return key documents to customers in accordance with appropriate state requirements.
• Generate county-specific cover pages as needed by the county the documentation is being sent to.
• Send discharges, cover pages and checks to the appropriate county for recording.
• Generate reporting of unrecorded documents.
• Work with third party vendor to have documents recorded within trustee states as appropriate.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Scope of Responsibilities

The Retail Lien Release Standard Processing team manages all documents required for the discharge process for Residential Mortgage and Home Equity business lines, and including updating customer address information when correspondence is received, mailing all releases to the county, returning key documents to customers and confirming recording information on recorded documents. County-specific cover sheets are generated as required. This process is heavily regulated and state and investor guidelines must be strictly followed.

Supervisory/Managerial Responsibilities

None

Education and Experience Required

Associates’ degree or a combined minimum of 2 years’ higher education and/or work experience

Education and Experience Preferred

Minimum of 2 years relevant work experience

Physical Requirements

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.68 - $31.14 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Buffalo, New York, United States of America