Customer education communications specialist

Job Title: Customer Education Communications Specialist

Reports To: VP, Customer Success

Job Summary

The Customer Education Communications Specialist is responsible for developing and executing customer-facing communications that support onboarding, customer education, product feature adoption, and customer engagement initiatives. This role plays a key part in turning education programs into clear, timely, and engaging communications delivered through multiple formats (including courses, pathways, video, email, newsletters, etc).

In partnership with the Customer Education Strategist, this role helps ensure that customers know what’s available to them, how to use it, and where to go for help. The ideal candidate is a strong writer and communicator who also has hands-on video creation skills and can produce lightweight, customer-friendly videos that support learning and engagement.

What You Will Do

Customer Communications

• Create and manage written communications such as onboarding messages, product feature announcements, resource updates, and customer newsletters
• Support the launch and promotion of learning programs, certifications, and help center content across email, in-app messaging, and Help Center.
• Build and maintain a communications calendar that aligns with onboarding milestones, product launches, and customer education initiatives
  
  

Video Creation

• Develop short, high-quality videos that introduce new features, provide step-by-step instructions, and communicate best practices
• Write scripts, design storyboards, and manage light editing and production using tools like Canva, Adobe Express, Visla, or similar
• Ensure all videos are brand-aligned, accessible, and usable across multiple platforms including LMS, Help Center, and customer emails
  
  

Campaign Support & Customer Engagement

• Collaborate with the Customer Education Strategist to drive engagement with learning content through strategic messaging
• Promote live training, new content, and upcoming events through coordinated communications
• Repurpose educational materials into digestible video clips, portal highlights, or campaign-ready content to increase visibility and adoption
  
  

Customer Storytelling & Feedback

• Identify and spotlight customer success stories related to product adoption and outcomes from using our solutions
• Support feedback collection efforts and help use insights to refine future communications and content strategies
  
  

What Will Set You Up For Success

• Experience in customer communications, education content, enablement, or a related role
• Strong writing and messaging skills with the ability to translate complex concepts into clear, actionable language for customers
• Hands-on experience creating short-form video content using tools like Canva, Adobe Express, Camtasia, Visla, or similar
• Demonstrated ability to manage communication calendars, campaigns, or program messaging end to end
• Comfortable working with cross-functional teams including Customer Success, Onboarding, Product, and Education
• Detail-oriented, organized, and customer-focused, with an interest in driving engagement and adoption
  
  

Preferred

• Experience in SaaS, customer education, or digital learning environments
• Familiarity with LMS platforms, customer portals, or in-app messaging tools
• Ability to analyze engagement metrics to assess content performance and guide improvements
  
  

Success Metrics

• Increased visibility and engagement with customer education content through communications and videos
• Timely delivery of messaging aligned to product and onboarding milestones
• Consistent production of short-form videos supporting product features, certifications, and key education moments
• Positive customer feedback and improved content discoverability across channels
  
  

Applications will be accepted through 9/12/25. This window may be extended depending on business needs.

Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York State, New York City, Vermont, Washington State, and Washington DC laws, the pay range for this position is as follows:

The minimum full-time salary range is between $80,000 - $90,000.

This position is eligible to participate in an annual incentive program, and information on benefits offered is here.

Who We Are

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [email protected].

Job: Customer Success

Job Family: GO TO MARKET

Organization: Enterprise Learning & Skills

Schedule: FULL_TIME

Workplace Type: Remote

Req ID: 20839

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