Pharmacy Liaison

Job Description

Insight Global is looking for a highly motivated, self-starter who is seeking a challenging career with a fast-growing company in the specialty pharmacy management services. It is critical this person can work independently and establish strong and credible relationships with patients, clinicians and internal staff. Applicants should be results-oriented with a positive outlook, and a clear focus on high patient quality and service. Mature, approachable, professional and comfortable in dealing with others both in-person and on the phone. Provides integrated support to patients and pharmacists by providing a 'hands-on" approach to total quality patient care. Works closely with patients to deliver a full continuum of medication adherence support by utilizing various tools and applications. Encourages patients of specialty clinics to utilize pharmacy to fully benefit from its superior patient care services. Given that the Pharmacy Liaison will be located in one of the medical center clinics, seamlessly integrating with the clinic team (doctors, nurses, staff, etc.) is critical to the liaison's success.

The salary range for this role is $64,000-70,000 and based on experience.

Job Duties:

• Provide "legendary" care to hospital patients by providing a full suite of custom medication management services

• As a member of the clinic team, work seamlessly alongside hospital clinicians to serve patients both face-to-face and over the phone

• Educate prospective pharmacy patients on how hospital serves patients and improves their overall care

• Support outpatient retail and specialty prescription medication needs

• Grow the specialty pharmacies patient population

• Ensure that patients remain on track with medication regimens- outbound therapy/medication adherence check-ups; secures refill prescriptions, etc.

• Communicate effectively with the centralized Patient Service Center with respect to such communications as: the refill report, the zero-fill report, the monthly outstanding report and the appointment list

• Help develop new processes to ensure smooth operations and patient care

• Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication

• Identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids

• Answer, resolve and triage inbound inquiries

• Perform refill reminder calls under the supervision of a pharmacist

• Resolve insurance related issues, including prior authorizations (PAs), and assist patients with various forms of financial assistance

• Ensure appropriate documentation in all required systems/tracking mechanisms

• Manage, organize, and update relevant data using database applications

• Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards

• Identify trends, resolves problems; recommend improvements; implement change

• Actively participate in process improvement initiatives

• Act as a value-added business partner to stakeholders throughout the organization

• Protect organization's value by keeping information confidential

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

• Minimum of 2 years' experience working in a pharmacy or specialty pharmacy

• Experience with prior-authorization, billing, and working directly with insurance providers and physicians to resolve issues

• General technical aptitude/well versed in Microsoft Office products (Teams, Excel, Word, etc.

• Organized, high-integrity, attention to detail, dependable, quality focus, empathetic, good listener/communicator

• High school diploma or GED - PTBC certification (they must obtain this cert within 9 months of starting the role)

• Experience working with systems like EPIC, RxConnect, Pioneer, CoverMyMeds, Rx30, etc.