Client Collections Specialist

Job Description

Job Description

Company Overview

Since 2002, Mason Technologies has been a leader in technology integration, proudly certified as a Woman-owned Business Enterprise (WBE) both in NYC and nationally. With headquarters and a fully equipped warehouse in Deer Park, NY, an additional office in downtown NYC, and resources across the nation, we design, implement, and service innovative solutions in low-voltage structured cabling, audio visual systems, data centers, and unified security.

We serve a variety of industries including healthcare, government, higher education, finance, and business (both big and small). We're always aiming to build lasting relationships based on trust, respect, and a shared vision for a better future. Our founder, Jennifer Mason, has cultivated a family-like environment that emphasizes deep care and commitment to our people and the clients and communities we serve, forming the foundation of everything we do.

At Mason Technologies, diversity and inclusion drive our hiring, ensuring we bring together the most talented individuals regardless of race, age, religion, gender identification, or sexual orientation. If you want to have a career of unparalleled growth, a team with a family-strong bond, and an unmatched atmosphere of motivated and caring professionals, apply to Mason today!

Let’s craft a future together that's built upon integrity, equality, professional pride, the authentic spirit of our family, and a commitment to making the world a better place.

Our Comprehensive Employee Benefit and Perk Package:

• Medical, Dental, and Vision Coverage: We provide comprehensive healthcare benefits to keep you and your family healthy and secure.
• 401k with Matching: Plan for your future with our 401k program, featuring competitive company matching.
• Paid Time Off (Holiday/Vacation/Sick/Personal): Generous PTO to ensure a healthy work-life balance and time for relaxation and personal needs.
• Unlimited Growth Opportunities: We believe in fostering talent and providing opportunities for continuous professional growth.
• Family-Friendly Company Events & Outings: We host regular events and outings to foster a family-friendly atmosphere and build team camaraderie, like our Warehouse Jam Sessions and Holiday Parties!
• Bagel Thursdays & Tuesday Lunch Catering: Enjoy weekly treats with Bagel Thursdays and Tuesday Lunch catering at our offices!
• Caring Ownership: We believe in mutual dedication. If you're committed to Mason Technologies, we are equally committed to you. We prioritize the well-being of our employees and their families, ensuring a supportive and caring work environment.

Position Overview:

We are seeking a personable, detail-oriented, and dependable Client Collections Specialist to join our growing team. This role is ideal for someone who is confident and comfortable on the phone, enjoys building long-term client relationships, and takes a professional, solutions-oriented approach to collections. While we already have a strong team handling AR operations and backend processing, we are looking for someone who can take ownership of client communications and collections outreach. Our ideal candidate is not aggressive or confrontational—instead, they are calm, friendly, and effective at maintaining positive relationships while ensuring timely payments. We work heavily with municipal and city contracts, which requires a thoughtful and relationship-driven approach to collections rather than a transactional or forceful one. Success in this role comes from consistency, professionalism, and strong communication skills that help improve payment timelines and strengthen partnerships.

Responsibilities:

• Manage accounts receivable with a primary focus on collections and client communication
• Conduct proactive outreach via phone and email to follow up on outstanding invoices
• Build and maintain strong, professional relationships with customers, AP contacts, and government/municipal partners
• Work closely with internal AR, project, and operations teams to resolve billing questions and disputes
• Monitor AR aging reports and consistently follow up on overdue accounts
• Investigate and resolve billing discrepancies in a timely and professional manner
• Coordinate with internal teams to ensure billing aligns with contract terms and project milestones
• Maintain accurate records of all client interactions and collection activities in the accounting/ERP system
• Generate AR aging and collections reports for management review
• Support month-end close processes related to receivables as needed
• Ensure a high level of professionalism in all external communications, especially with government and institutional clients

Qualifications:

• 2+ years of experience in accounts receivable, billing, or collections
• Strong preference for experience in construction, skilled trades, low-voltage, electrical, HVAC, or similar project-based industries
• Comfortable and confident communicating with clients over the phone daily
• Strong understanding of AR processes and basic project-based billing concepts
• Experience working with ERP or accounting systems (and strong Excel skills)
• Excellent communication skills—professional, clear, and relationship-focused
• Strong organizational skills and ability to manage multiple accounts and follow-ups
• Ability to stay consistent and persistent without being aggressive or confrontational
• High school diploma required; associate’s or higher preferred

Salary: $60,000.00-$80,000.00 per year

Job Type: Full-time, In-Person

We are currently only considering candidates who already live within commuting distance of our Deer Park HQ. This role is not open to relocation and relocation assistance is not provided.