Claims Support Specialist - Rochester, NY
Under moderate supervision, performs basic claims/zone support activities. Duties and Responsibilities:
- Performs support and administrative functions, including answering phones, filing, copying/imaging, faxing, processing and distributing mail and supporting third party vendor relationships and processes.
- Orders supplies and schedules/coordinates meetings.
- Greets and directs visitors to appropriate personnel.
- Provides inbound and outbound phone support and customer service to all customers including policyholders, claimants, and agents, and handles all inquiries with customer service as a priority.
- Provides customer service support during weather events including CAT loss reports and other CAT support duties.
- Provides support in various disciplines including material damage, property, liability, subrogation, workers compensation, medical, and litigation.
- Assists with various activities including preparing and processing documents, preparing time sensitive and confidential claim file information on a routine basis.
- Assist with follow up calls and other claim file support as needed.
- Greets, screens and directs visitors to appropriate personnel.
- Applies a working knowledge of policies and procedures, verifies and provides claims information, and offers initial services.
- Assists personnel with various activities including accessing and verifying policyholder information.
- Sets follow ups as appropriate for completion of support activities.
- Responds to inquiries from customers, including but not limited to, adjusters, Policyholders, Agents, independent adjusters and claimants and/or refers to others as required.
- Handles all inquiries with customer service as a priority.
- Enters new loss report information and updates claims documentation.
Recommended Jobs
Bar Prep
Seeking a talented Bar Prep individual to join our growing team! What we are offering: ~$20 Hourly wage, starting ~ Opportunities to grow alongside a close knit, hard working staff with a strong…
Business Development Representative
Job Description Job Description Our Story Adorama Business Solutions (ABS) delivers customized technology and creative solutions designed to meet the unique needs of businesses, government age…
Senior Social Media Account Manager
Our client, a leading Digital Marketing Agency is seeking a Senior Social Media Account Manager to join them on a full-time, permanent basis. Due to an exciting period of growth our client is look…
Accounts Payable Specialist POST NUMBER: 302234
Accounts Payable Specialist Overview This role supports a high-volume, fast-paced environment within a dynamic and rapidly evolving organization. The business operates across numerous interco…
HR Coordinator, Communications and Engagement
Our values start with our people, join a team that values you! Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth…
Global Head of Lending Product Marketing - J.P. Morgan Private Bank
Job Description J.P. Morgan Asset & Wealth Management is a global leader in banking, investing and wealth management. Its clients include institutions, high-net-worth individuals, and retail inves…
Server
WE ARE LONGHORN. Legendary food and service begins with legendary people. We believe in earning the loyalty of our Team Members with our strong, diverse culture, well-done benefits and growth opport…
Bookkeeper
Job Description Job Description Advance knowledge of QuickBooks required, proficiency with Excel. Bookkeeping services included: Maintenance of client General Ledger, maintenance of Accounts Re…
Account Based Marketing (ABM) Manager
GlossGenius is seeking an Account Based Marketing (ABM) Manager to help build and scale our ABM motion—driving awareness, engagement, and conversion among target accounts. You will own the strategy, …
Tiffany & Co. Retail Learning Coach - The Landmark
Job Title: Retail Learning Coach - The Landmark Reports to: Manager, Retail Learning - The Landmark Position Overview The Retail Learning Coach is responsible for executing and reinforcing…