Trading application support analyst
Job Summary
The suite of applications we support cover many different functional aspects of the business, including pricing and trade capture, risk generation and aggregation, market and reference data. The role will give the successful candidate exposure to the full front-to-back process from trade inception to feeding risk downstream. This is also an opportunity to work in a global team location: New York, New York job type: Contract salary: $61.59 - 71.59 per hour work hours: 8am to 5pm education: Bachelors Responsibilities The key responsibilities / deliverables are as follows (but not limited to):- First point of contact for end business users in FX
- Ownership and delivery of on-boarding support of or processes into the MAPS organization
- Build and maintain strong partnerships with business stakeholders, application development personnel, and infrastructure contacts
- Monitoring and alerting of critical trading system environments
- Troubleshooting of complex systems issues
- Proactive identification and resolution of problem hotspots
- Development of tools and driving efficiency/stability improvements
- Accurate tracking of support effort to enable effective management reporting
- Release implementation and enforcement of change management policy
- Major Incident management and Problem Management
- First point of contact for end business users in Rates
- Ownership and delivery of on-boarding support of or processes into the MAPS organization
- Build and maintain strong partnerships with business stakeholders, application development personnel, and infrastructure contacts
- Monitoring and alerting of critical trading system environments
- Troubleshooting of complex systems issues
- Proactive identification and resolution of problem hotspots
- Development of tools and driving efficiency/stability improvements
- Accurate tracking of support effort to enable effective management reporting
- Release implementation and enforcement of change management policy
- Major Incident management and Problem Management
- .
- Solid skills with Scripting languages: Unix Shell, Python
- SQL (intermediate level: multi-table joins, grouping results, stored procedures)
- Experience providing Trade Application Support with experience on the trading floor
- Incident management with knowledge of ITSM tools.
- Monitoring Tools: Dynatrace, Splunk and ITRS Geneos
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