Shift Leader

As the Edith’s Sandwich Counter Shift Lead, you will be a leader on our store team assisting with the store operations, responsible for the supervision of staff responsible for the front-of-house performance for The Sandwich Counter. Performance expectations include, but are not limited to, overwhelming guest satisfaction, ensuring that guests consistently receive the highest level of service and superior quality of food, fostering a trained and effective FOH team and helping create a positive work environment.

• Food Handlers Certification required for role*
• A key expectation that will define your success in the role, is a candidate who is confident in interacting with people, leading their team by example and takes great satisfaction from knowing your great service has made a customer’s day better
• Leading from the front, setting an example for the team by being a role model
• Exceptional customer service and operational standards
• Demonstrate a ‘growth mindset’, always being proactive
• Must be a quick learner, have a positive can-do attitude
• Ability to multitask and think on your feet
• Comfortable working late evenings and weekends, that’s when we are at our busiest
• Friendly and energetic, enjoys working as part of a team

• As the Shift Supervisor (Team Lead) your role will be to create a ‘unique and Midwest Nice environment’ full of warmth and friendliness to our customers visiting our store
• The Shift Supervisor (Team Lead) will be responsible for supporting the store manager in managing the day-to-day operations of the store
• You will need to ensure your team is working effectively, and ensure customers are at the heart of everything you do
• You will be working on your feet in a fast-paced environment that will be busy and require you to slide between duties from selling, restocking, cleaning, cash handling, employee coaching, processing register transactions, and etc…
• A brief understanding of operational KPI’s including sales, waste, and labor
• Assist and support the store manager with day-to-day operational priorities and run the shop in their absence
• A supervisor must be hands on – willingness to chip in as and when necessary
• Be proactive towards achieving targets, planning the shift according to the goals and placing the team members in the right positions to maximize every opportunity
• Open and close the store using the daily checklists
• Cash handling and reconciling the cash register daily
• To always maintain a clean safe workplace and adhere to health and safety legislation
• Encourage clear and engaging communication between team members and upwards
• Monitor, support, and coach the team to ensure they reach their potential
• Keep the store manager aware and informed on the team’s and team member’s individual performance
• React and adapt quickly to change and make timely thoughtful decisions
• Ensure the team consistently delivers a great customer’s service and provides the best product according to the Edith’s guidelines and mission statement
• 8-9 hour shift