Customer Success Associate

About Noetica

Noetica is solving critical NLP problems at the heart of the trillion-dollar capital markets ecosystem with an in-house machine learning platform and decades of ML PhD expertise. Founded in 2022 and based in New York, our high-caliber team is dedicated to bringing innovation and efficiency to legal and financial industries.

We count many of the top law firms in the world among our customers.

To date we have raised ~$30M with our last round (Series A) led by Lightspeed.

We're fortunate to have been covered by Matt Levine , Bloomberg Law , and Business Insider , amongst others, and named a top AI company 2024 and 2025 by Business Insider, CB Insights, and others.

The Opportunity

The global capital markets are among the largest markets in the world valued at $50T+ and growing. Transactions in these markets are complex. Critical, nuanced legal terms are woven into lengthy documents. These documents must be digested and analyzed by many different parties over the course of a single transaction and multiple decisions are made based on the terms laid out and quantitative and qualitative attributes within. This fundamental need plus a booming market drives enormous demand for precise extraction and benchmarking of legal terms.

Why We Need You

We're hiring a Customer Success Associate as a key addition to our growing Customer Success team. You're a detail-oriented, client-focused professional who thrives in fast-paced environments and is passionate about helping customers succeed. You'll own the onboarding experience for our legal industry clients, ensuring seamless implementation while building the foundation for long-term customer relationships. You're organized, proactive, and skilled at managing multiple priorities while maintaining exceptional attention to detail.

What You'll Do

• Lead onboarding sessions and training calls for small to mid-size law firm clients

• Coordinate internal handoff from Sales and ensure implementation milestones are clearly tracked

• Deliver clear, engaging product walkthroughs and training for end-users and admins

• Maintain up-to-date onboarding materials, guides, and FAQs

• Track usage data and onboarding status in collaboration with senior CSMs

• Flag risks or delays early in the customer journey

• Monitor key onboarding metrics and support reporting on implementation success

• Respond to client questions and coordinate enablement support

• Help streamline onboarding workflows and identify areas for process improvement

• Contribute to internal documentation and client-facing resources

• Take increasing ownership over onboarding for a client segment over time

What You Bring

Required Qualifications:

• 2-4 years in Customer Success, support, or implementation (SaaS environment preferred)

• Excellent written and verbal communication skills

• Strong organization and project coordination abilities

• Comfortable with client-facing calls and presentation delivery

• Proficiency with tools like Google Workspace, Microsoft Suite and CRM systems

• High ownership mindset and follow-through

• Strong adaptability and eagerness to learn

Preferred:

• Experience working with legal tech or enterprise customers

• Exposure to onboarding or CS tools (e.g., HubSpot, Intercom)

• Familiarity with reporting, usage data, or milestone tracking

• Empathy and a service-first orientation

• Collaborative team player who thrives in a startup environment

Compensation

The reasonably estimated yearly salary for this role is $105,000-$150,000 USD. You will also be entitled to receive a significant early stage equity package and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.

Benefits

We offer numerous employee benefits, including:

• Hybrid in-office schedule

• Amazing office location next to Bryant Park/Grand Central

• 401(k) retirement plan

• Wellhub (Gympass) fitness membership

• Unlimited PTO

• Unlimited sick days

• Medical, dental, and vision insurance

• Company offsites

• Commuter benefits

Equal Opportunity Employment

We are an equal opportunity employer. We search for amazing people of diverse backgrounds, experiences, abilities, and perspectives. We take care of each other to create an inclusive work environment where we love to come to work every day. We'd be happy to provide reasonable accommodations to help you apply—just email us at [email protected]. We hope you can join us.