Overnight Guest Services Manager (QUEENSBURY)

The overnight lodge coordinator will work both as a front desk agent and will support overnight needs throughout the hotel. This position will supervise overnight tasks such as; night audit, room calls, security concerns, housekeeping needs including; laundry, stocking housekeeping closets, maintaining common areas, greeting and registering guests into and out of the hotel in a courteous and professional manner. Will provide information and assistance to all resort guests.
Responsibilities:

What You Will Be Doing

• Maintain an environment of professionalism
• To adhere to house rules, departmental policies, and safety standards
• Communicate clearly with guests and management
• Respond to or channel any guest requests/complaints to the department or proper manager
• Use problem-solving skills to professionally handle any guest issue, question, or concern
• Perform other duties as assigned by management

How You Will Do It

• To adhere to PCI compliance procedures
• Operate the Front Desk system to make reservations, post payment and revenue transactions, perform assigned system functions, and check guests in and out
• Proper distribution of guest keys and staff keys
• Completes daily duties as outlined on Night Audit Checklist
• Answer telephone calls from internal and external guests/customers as well as inter-departmental calls.
• Compliance with communication protocols for telephone and email
• Clean guest suites thoroughly and timely to maintain the hotel's standards
• Keeping carts and closets stocked, clean and free of trash
• Ensure that all room linen is cleaned and folded
• Maintaining chemical closets clean and stocked

• Protect employees, guests, and company property
• Enforce resort policies and procedures
• Perform security guard role in the absence of an assigned guard; provide assistance to other security guards as necessary
• Patrol and inspect assigned areas of the resort
• Keep unauthorized personnel out of restricted areas
• Rapidly respond to active alarms, medical calls, and other emergency situations
• Monitor all areas for safety hazards, including fire, theft, and vandalism
• Write detailed reports of damage, maintain incident logs, and complete security records using computer-aided records management system
• Work alongside law enforcement and other emergency service providers.

Why work with us?

• Flexible scheduling – work as little or as much as you want
• Paid training
• Advancement opportunities
• Free admission to ALL Six Flags parks, including White Water Bay
• Free tickets for friends and family
• Discounts on passes, food, and merchandise
• Exclusive employee events
• Fun rewards, benefits, and more!
• Pay Range: $20-$22/hr

What You Will Need

• Must be at least 18 years old
• For safety purposes, the individual must be able to communicate effectively in the English language, including the ability to read, speak, and understand the English language
• Computer experience including; proficiency in Microsoft Office (Word, Excel, Outlook)
• Knowledge of Opera software preferred
• Prior guest services experience required
• Should have an enthusiastic and service-oriented attitude
• Must be able to perform tasks safely and adhere to company policy
• Possess or have the ability to obtain, and maintain, a New York State Security Guard License
• Successfully complete background pre-screening
• Ability to share all possible hotel and waterpark knowledge as trained
• Ability to handle multiple tasks in a fast paced environment
• Possess organizational skills and attention to detail
• Must be able to work weekends, holidays, and other shifts as necessary
• Must be available to work overnight shift (11pm – 7am)
• Must be able to work independently acting with integrity.
• Physical qualifications to stand and walk for extended periods of time; ability to stoop, bend, and reach throughout your shift. Able to carry, and balance heavy loads up to 50lbs