Student Services Specialist

Overview

The Student Services Specialist serves as a primary point of contact for prospective, current, and former students, providing comprehensive support across Admissions, Financial Aid, Registrar, and Bursar functions. This role is critical in ensuring a seamless, student-centered experience from initial inquiry through graduation. In addition to core service responsibilities, the Student Services Specialist supports operational efficiency by assisting with workflow coordination and helping to ensure consistency in service delivery across Student Services.

Responsibilities

• Serve as a primary resource for prospective, current, and former students across all areas of Student Services

• Respond promptly, accurately, and professionally to inquiries via phone, email, and in-person interactions

• Provide clear guidance and resolution to complex student issues, escalating when appropriate

• Safeguard the privacy and confidentiality of student education records in compliance with applicable regulations

• Assist in coordinating daily operations and workflow within the Student Services team

• Provide guidance and informal mentorship to Student Services Associates and junior staff

• Support training efforts and contribute to process improvements to enhance service delivery

• Collaborate with cross-functional departments to ensure alignment and efficiency

• Issue standard and customized correspondence to applicants, including admissions decisions

• Support recruitment initiatives, including participation in internal and external events

• Assist with special projects, reporting, and office operations as needed

Qualifications

Education/Experience

• Associate's degree preferred

• Minimum of 3-5 years of experience in student services, higher education administration, or a related customer service environment.

Knowledge/Skills/Abilities

• Strong written and verbal communication skills.

• Excellent organizational, time management, and problem-solving abilities.

• High level of attention to detail and accuracy.

• Ability to manage multiple priorities in a fast-paced environment.

• Proficiency in Microsoft Office Suite (Word, Excel, & Outlook) and ability to learn new systems quickly.

• Team-oriented with the ability to work independently and collaboratively

Travel

• Travel to other Touro campuses as needed.

• Participation in external recruitment events, such as college fairs.

Maximum Salary

USD $70,000.00/Yr.

Minimum Salary

USD $56,000.00/Yr.

Touro University offers a comprehensive benefits package for full-time employees which includes:

• Full range of Health Plans

• Medical Plans (choice of EPO, PPO, High Deductible HSA)

• Flexible Spending Accounts (FSA)

• Dental Plans (PPO & HMO) and Vision Plan

• Dependent Care and Transit Programs

• Life Insurance, AD&D and Voluntary Supplemental Life Insurance

• Short-term and Long-term disability programs

• Retirement Plan (403b) - matching contribution up to 5% for eligible/enrolled employees following one year of employment (may make own pre-tax contributions immediately following employment)

• Touro University Tuition Exemption Program for eligible employees, their spouse and dependent children

• Employee Assistance Program

• Early-Release Fridays (upon approval)

• Generous Paid Time Off

• Vacation, Sick Leave, Personal Leave & Floating Holiday

• Annual Holiday Schedule

All campuses of the Touro University unite to promote our core values of Respect, Integrity, and Ethics. As an international institution with diverse and talented faculty and staff, we value an inclusive learning experience where students and employees come first.

Touro University is an equal opportunity employer. Touro University treats all employees, job applicants, and students without unlawful consideration of race, ethnicity, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth or related medical condition), age, disability, medical condition, marital status, genetic information, sexual orientation, gender, gender identity, gender expression, military service or veteran status, citizenship status, or any other classification protected by applicable federal, state or local laws. We are committed to ensuring the fulfillment of this policy in all decisions, including but not limited to, recruitment, the administration of educational programs and activities, hiring, compensation, training and apprenticeship, placement, promotion, upgrading, demotion, downgrading, transfer, layoff, suspension, expulsion and termination, and all other terms and conditions of admission, matriculation, and employment.

Inquiries or complaints concerning the non-discrimination policies should be sent to Nicole Barnett, 202 West 43rd Street, 11th Floor, New York, New York, 10036, [email protected] (646-565-6285) or, alternatively, to the Chief Compliance Officer at [email protected] and 646-565-6000 x55330.

Job Locations US-NY-Central Islip

ID 2026-13140

College Administration

Position Type Full-Time

Schedule Shift 9:00AM-5:30PM

Hours Per Week 36.5

Travel As needed

Category Administrative/Office Support

FLSA Status Exempt

Location : Country US