Jr. Account Manager

Job Description

Job Description

About Impact Media

Impact is the next generation of media for young people shaping culture. Our content reflects the pulse of the moments driving today’s discourse. We serve as a catalyst for expanding our audience’s boundaries through culture, commentary, and analysis.

Impact Media reaches over 55 million unique users each month — engagement and reach that eclipses that of traditional media platforms like The New York Times, the Washington Post, CNN, and Buzzfeed). This rich engagement attracts partners ranging from value-driven companies like Hinge, Dove, Samsung, and Kiehl’s, to non-profit organizations such as Climate Power.

Our Impact

In addition to cementing our role as the preeminent social-first publisher, we are one of a few outlets that intentionally reaches younger, diverse audiences at scale. Our 55+ million unique monthly users are 90% folks under 35, 50% people of color, and over 80% women. These audiences are not traditionally represented or reflected in the readership of legacy media.

The combination of our social-first form factor and the specificity of our audience has earned us awards and recognition from our industry.

Awards & Nominations: Shorty Impact Awards Winner, Shorty Impact Awards Audience Honor, Anthem Awards Winner, Forbes30U30, Webby Awards Nominee, Webby Awards Honoree

Job Description

We’re searching for a talented Jr. Account Manager to join our growing team. The Jr. Account Manager will play a pivotal role in managing client relationships, driving project delivery, and supporting the Account Managers in executing impactful marketing campaigns. This role requires a mix of communication, project management, and strategic skills, ensuring we consistently meet client goals and exceed expectations.

Requirements

You will:

• Manage day-to-day communication with clients, ensuring prompt and clear responses that align with our values and client expectations.
• Work in tandem with our Account Manager to support the post-sale process.
• Collaborate with the internal teams (Design, Content) to ensure timely project completion.
• Coordinate project timelines and deliverables, proactively communicating delays and managing up where necessary.
• Create client reports and support in the development of strategic recommendations based on campaign performance.
• Assist in identifying opportunities for upsell and cross-sell across client portfolios.
• Maintain and update internal tracking documents (branded content tracker, revenue tracker), ensuring all relevant project information is captured and shared with the broader team.

The ideal candidate has:

• 1-2 years of experience in client management, account coordination, or project management roles in a related field (PR/comms agency, in-house marketing, brand, or communications experience, or other customer-facing role).
• Strong written and verbal communication skills, with an ability to tailor content to different audiences and purposes.
• Excellent attention to detail and time management skills, as well as the ability to “manage up”
• Ability to think strategically, understanding client needs and how to meet them creatively.
• Familiarity with marketing and content creation processes.
• Experience with managing multiple clients/projects simultaneously, ensuring all deadlines are met.
• Proficiency in supporting cross-functional teams and collaborating across departments.

You’re a great fit if:

• You thrive in a fast-paced environment and enjoy working on multiple projects at once.
• You’re a natural communicator and know how to build and maintain relationships with clients and internal teams.
• You are proactive and love taking ownership of tasks, ensuring nothing falls through the cracks.
• You’re eager to grow, and view feedback as a positive.
• You have a passion for social impact and align with our company’s mission to drive meaningful change.
• You're based in NYC or surrounding areas

Salary Range: $58,000-$70,000 Annually

The role includes a 90-day probationary period to ensure a mutual fit. During this time, we’ll assess performance and alignment with company values. Successful completion of the probationary period will be required to continue in the role.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation, Sick & Public Holidays)

Why work at Impact Media?

• You get to define – and create – success. As a small but growing company, you have the opportunity to shape and contribute to our work, placing your professional fingerprints within Impact’s evolving DNA.
• We offer a supportive internal culture, and connect our teammates to external resources for professional development. Team members have mentors from experienced leaders in their industry and utilize these resources to thrive in their roles.
• Our team reflects the specificity of the audiences who engage with our content. Our team is predominantly POC, Women + Nonbinary, and LGBTQIA, shattering the norms for media companies across the board.
• We’re committed to growing personally - Our work is based on the premise that people, systems, and ideas can grow.

Note

We prioritize finding candidates committed to our shared work, and also understand that the best candidate for the role may not neatly fit all the stated job criteria. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don’t necessarily meet every single point on the job description, please apply!