Automotive Warranty Administrator

Warranty Administrator

Crest Cadillac & Acura – Syracuse, NY

Join a Team That Values Accuracy, Customer Service, and Operational Excellence

Crest Cadillac & Acura is seeking a detail-oriented and organized Warranty Administrator to join our dealership team. This role is responsible for processing manufacturer warranty claims accurately and efficiently while working closely with Service Advisors, Technicians, and management to ensure timely reimbursement and compliance with manufacturer guidelines.

If you thrive in a fast-paced environment, enjoy working with numbers and documentation, and take pride in keeping processes organized and accurate, we'd love to hear from you.

Key Responsibilities

• Prepare, submit, and follow up on Acura and Cadillac warranty claims.
• Review repair orders and supporting documentation to ensure warranty compliance.
• Verify labor operations, parts usage, and claim coding accuracy.
• Monitor claim status and resolve rejected, unpaid, or disputed warranty claims.
• Maintain warranty schedules and receivables.
• Process warranty cancellations and refunds when applicable.
• Work with Service Advisors and Technicians to obtain required documentation.
• Stay current on manufacturer warranty policies, procedures, and updates.
• Assist with warranty audits and ensure records are maintained according to manufacturer standards.
• Generate reports and provide updates to dealership leadership regarding warranty activity.
• Support the accounting and service departments as needed.

Requirements

Qualifications

• Previous automotive warranty administration experience strongly preferred.
• Experience with dealership management systems (Reynolds & Reynolds, CDK or similar) is a plus.
• Strong attention to detail and organizational skills.
• Excellent data entry and computer proficiency.
• Ability to manage multiple priorities and deadlines.
• Strong communication and problem-solving skills.
• Knowledge of automotive service operations and repair orders preferred.
• High school diploma or equivalent required.

What We're Looking For

The ideal candidate is:

• Highly organized and detail oriented.
• Comfortable working independently.
• Able to identify discrepancies and resolve issues proactively.
• Customer-focused with a team-first attitude.
• Dependable, professional, and committed to accuracy.

Benefits

Why Join Us?

• Competitive pay ranging from $20.00 - $25.00 per hour , based on experience and qualifications
• Lucrative company-sponsored benefits package , including medical, dental, and vision coverage
• Highly competitive 401(k) plan with generous company match to help you build long-term financial security
• Paid time off and paid holidays
• Stable, established dealership with a strong reputation in the Syracuse community
• Supportive team environment with opportunities for professional growth and development
• Monday-Friday schedule with flexible, consistent hours