Retail Experience Specialist

Position Overview:

The Retail Associate is responsible for providing exceptional customer experience through innovative retail solutions. This role supports projects for our customers in a variety of retail, grocery, and warehouse environments. The Retail Associate embodies our values of Service, Pride, Integrity, Results, Innovation, and Teamwork, additionally a focus on customer dedication, and making safety and security a personal priority. We are passionate about our people, technology, and process because when you succeed, we succeed.

Essential Responsibilities:

• Engage with Customers : Actively engage with customers to introduce and demonstrate the interactive AI shopping cart.

• Tutorials and Training: Conduct quick and effective tutorials to educate customers on how to use the shopping cart, highlighting its features and benefits.
• Support and Troubleshooting: Provide on-the-spot assistance to customers experiencing difficulties, ensuring any issues are resolved promptly.
• Feedback Collection: Gather customer feedback to identify areas for improvement and relay this information to the development team.
• Promotion: Develop and implement strategies to encourage customers to try and continue using the shopping cart.
• Collaboration: Work closely with store management and the AI team to ensure the shopping cart meets customer needs and expectations.
• Provide Exceptional Service : Answer questions, assist customers throughout their shopping experience, and ensure every customer leaves happy

Required Qualifications & Skills:

• Must be 18 years of age and authorized to work in the United States
• Previous experience in retail, customer service, or related field. Experience with AI or interactive technologies is a plus.
• Access to reliable transportation
• Ability to be able to work the entire duration of the project they are assigned

Preferred Qualifications & Skills:

• Tech Savvy: Comfortable with using and explaining new technology. Basic understanding of AI technology and user interfaces. Ability to troubleshoot common technical issues.
• Communication Skills: Excellent verbal and written communication skills. Ability to explain complex concepts in a simple and engaging manner.
• Customer Service: Strong customer service skills with a friendly and approachable demeanor.
• Problem-Solving: Ability to think on your feet and resolve issues quickly and efficiently.
• Passion for Technology: Enthusiasm for AI and interactive technologies, and a desire to help customers embrace new innovations.

• Proven ability to work in solo and team environments is required, where team-orientated, highly motivated, and self-driven individuals are preferred
• Effective customer relations skills meant to always deliver exceptional service
• Ability to work independently

Working Conditions:

This position requires the ability to stand for prolonged periods of time with frequent walking, and to use hands and wrists regularly, including repetitive motions; the ability to lift and carry items up to 25 lbs.; the ability to travel via car

Please note that this Job Description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Under the Americans with Disabilities Act (ADA), WIS is committed to providing reasonable accommodations to qualified individuals with disabilities to enable them to effectively perform the essential functions of the job.

For more information on WIS, visit our website at

WIS is an Equal Opportunity Employer,

committed to a diverse and inclusive work environment .

Retail Experience Specialist

Starting Wage: $21.00 - $22.00

Part Time: Ability to work varied, traditional and non-traditional flexible hours.

Are you ready to bring a smile to every shopper’s face? Do you love the idea of working in a dynamic, fun, and innovative environment? We have the perfect job for you!

We are revolutionizing the shopping experience by introducing customers to a fun Smart shopping cart. Our mission is to make shopping not just easy, but also enjoyable for everyone. We are looking for enthusiastic and friendly individuals to join our team and help us create unforgettable shopping moments. This is a great opportunity for those who enjoy working with the public, have a passion for retail, are tech-savvy, and love customer service!

Travel and training wages vary, depending on local WIS office wages. Ask your recruiter for details.

Benefits of Working with WIS

• Hiring Immediately!
• Innovative Environment: Be a part of a team that is at the forefront of supporting retail technology
• Referral bonuses : Get paid for referring to friends and family!
• Career Growth : WIS is committed to creating opportunities for those who aspire for more. If you are looking for career and promotion opportunities, you can count on us!
• Employee-paid health insurance available at competitive group rates
• Opportunities for paid travel and occasional overnight stays
• Other non-Smart Cart positions available after the completion of the project
• Join a supportive environment where diversity is celebrated, and every individual is valued for their unique talents

What you will Do:

• 
  Engage with Customers : Actively engage with customers to introduce and show features of the interactive Smart shopping cart.
• Tutorials and Training: Conduct quick and effective tutorials to educate customers on how to use the shopping cart, highlighting its features and benefits.
• Support and Troubleshooting: Provide on-the-spot assistance to customers experiencing difficulties, ensuring any issues are resolved promptly.
• Feedback Collection: Gather customer feedback to identify areas for improvement and relay this information to the development team.
• Adoption: Develop and implement strategies to encourage customers to try and continue using the shopping cart.
• Collaboration: Work closely with store management and the Smart Cart team to ensure the shopping cart meets customer needs and expectations.
• Provide Exceptional Service : Answer questions, assist customers throughout their shopping experience, offer recommendations, and ensure every customer leaves happy

What We’re Looking For:

• Tech Savvy: Comfortable with using and explaining new technology. Basic understanding of AI technology and user interfaces. Ability to troubleshoot common technical issues.
• Communication Skills: Excellent verbal and written communication skills. Ability to explain complex concepts in a simple and engaging manner.
• Customer Service: Strong customer service skills with a friendly and approachable demeanor.
• Problem-Solving: Ability to think on your feet and resolve issues quickly and efficiently.
• Proven ability to work in solo and team environments is required, where team-orientated, highly motivated, and self-driven individuals are preferred
• Effective customer relations skills meant always delivering exceptional service
• Ability to work independently
• Retail, Brand Ambassador, Customer Service experience is a plus.

Team Requirements

• Must be 18 years of age and authorized to work in the United States
• Retail, Brand Ambassador, Customer Service previous experience is a plus.
• Access to reliable transportation
• Ability to be able to work the entire duration of the project they are assigned

Working Conditions

This Retail Associate position requires the ability to stand for prolonged periods of time with frequent walking, and to use hands and wrists regularly, including repetitive motions; the ability to lift and carry items up to 25 lbs.; the ability to travel via car.

Please note that this Job Description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Under the Americans with Disabilities Act (ADA), WIS is committed to providing reasonable accommodations to qualified individuals with disabilities to enable them to effectively perform the essential functions of the job. WIS International is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact our HR team at [email protected]. If requesting accommodation for an interview, please reach out at least one week in advance of your interview.

For more information on WIS, visit our website at

WIS is an Equal Opportunity Employer,

committed to a diverse and inclusive work environment .