Care Coordination Associate

Job Description

Insight Global is seeking a Care Coordination Associate to join the Pre-Access and HSS Connect teams at the #1 Orthopedic hospital in the United States. As the first point of contact for patients and families, this entry-level role manages a high volume of inbound and outbound calls, triages inquiries, creates referrals, and schedules various types of appointments. The Associate connects patients to the appropriate physician office based on condition, insurance, location, and availability; completes full registration; verifies insurance coverage; and accurately documents demographics and medical orders in Salesforce, including sending patient itineraries and closing cases. This position requires exceptional customer service, professionalism, and efficiency to support the hospital's mission of delivering outstanding patient care.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

1+ year of experience in a healthcare call center, telephonic customer service or similar role

Clear, Crisp Speaking Voice able to communicate time sensitive information

Knowledge of insurance and revenue cycle processes

Epic Experience

HS Diploma