Customer Service Representative

About Us:

At Royal apparel, we’re dedicated to providing exceptional service and support to our customers. As a valued member of our customer care team, you’ll help build trust and positive experiences with every interaction. If you're a strong communicator, problem-solver, and enjoy helping people, we want to hear from you!

Job Summary:

The Customer Service Representative (CSR) will handle inbound and outbound calls, emails, and chats to assist customers with inquiries, product/service support, order issues, and general concerns. The ideal candidate is friendly, organized, and comfortable using modern customer support tools and systems.

Responsibilities:

• Respond to customer inquiries via phone, email, or chat in a professional and timely manner
  
  
• Resolve product or service problems by clarifying the customer’s complaint, determining the cause, and offering solutions
  
  
• Maintain accurate records of customer interactions using CRM systems
  
  
• Collaborate with team members and other departments to ensure customer satisfaction
  
  
• Follow up with customers when necessary to ensure resolution
  
  
• Maintain knowledge of company products, services, and policies
  
  

Benefits:

• Health, dental, and vision insurance
  
  
• Paid time off and holidays
  
  
• Retirement Plans-Roth/ 401(k) in addition to Profit Sharing Plans
  
  
• Training and career growth opportunities
  
  
• Year end Bonus
  
  

Requirements

• High school diploma or equivalent (required); Associate’s or Bachelor’s degree (preferred)
• 1+ year of customer service experience (call center or retail preferred)
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Comfortable working with computers, CRM software, and customer support tools

Salary Description

$17-$20/Hour