Manager, Community Support Services

Description

Job Overview:

As a Regional Administrative Manager, you’ll be responsible for a large team of administrative professionals across our North region, including New York, Minnesota, and Illinois. This role will oversee Team Leads/Supervisors and their respective teams, work collaboratively with various stakeholders different departments and implement initiatives for improvement, in conjunction with the Director.

This hybrid position may report to our corporate offices in either New York City; Chicago, IL; Hoffman Estates, IL; or Bloomington, MN. This role requires quarterly travel to the respective markets, with additional travel as needed.

Your Responsibilities

• Lead, coach, and develop a multi layered team of Team Leads, Supervisors, and frontline associates, ensuring strong performance, engagement, and alignment with regional and organizational goals.
• Oversee associate performance and operational KPIs, using data driven insights to identify trends, address performance gaps, and drive continuous improvement across all administrative functions.
• Act as the primary escalation point for Operations Managers, Directors, and cross functional partners, providing timely resolution, strategic guidance, and clear communication on complex issues.
• Evaluate existing workflows and recommend process enhancements that improve efficiency, accuracy, and service quality across the region.
• Lead the rollout and adoption of new procedures, systems, and administrative initiatives, ensuring teams are trained, supported, and compliant with organizational standards.
• Identify talent for the department, including interviewing, selecting, and onboarding high quality candidates to support regional staffing needs and long term talent development.

Skills & Qualifications

• 10+ years’ administrative experience from a service orientated environment, where accurate and time sensitive document creation is a critical deliverable.
• Minimum of 5 years’ experience in a personnel management role where they have demonstrated a track record of developing and mentoring team members and acting as a talent champion.
• Property management or condominium management experience strongly preferred.
• Works effectively with coworkers, clients, customers, and others by sharing ideas in a constructive and positive manner; addresses problems and issues constructively to find mutually acceptable and practical business solutions.
• Must possess a high energy attitude and an ability to multi-task/prioritize different projects at any given time.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Ability to lift and carry or otherwise move up to 50 pounds.

What We Offer

As a full-time associate, you will be eligible for full comprehensive benefits including your choice of multiple medical plans, dental, vision, life insurance, short-term and long-term disability, legal, identity theft, and pet insurance. You will also be eligible for company-paid life insurance and benefits from our employee assistance program. In addition, you will be eligible for paid time off, paid holidays, tuition reimbursement, and a 401(k) with company match.

Compensation

$ 85000 / year

Disclaimer Statement

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [email protected].

Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [email protected]; we will respond in accordance with Local Law 144, within 30 days.