Coordinator, Global Digital Operations

Job Title: Coordinator, Global Digital Operations
Department: Global Digital Business
Reporting To: Matt Rose
Location: New York, United States
Hybrid Working: 3 days in your local office
Full-time | Permanent

The Role

As Kobalt’s Global Digital Business team continues to evolve and grow, we are negotiating increasingly sophisticated deals, managing a heightened volume of partnerships, and adapting to new markets and products that are coming to market across the world.

The Coordinator, Global Digital Operations will drive optimization and claiming across a diverse range of User-Generated Content (UGC) partnerships (including YouTube, Meta, and TikTok) while acting as the organizational backbone of the Global Digital Operations team. Beyond tracking key deliverables and managing workflows throughout the partnership lifecycle, you will proactively design and implement better systems to maximize our operational efficiency.

What You’ll Do

• You coordinate digital rights operations, including managing asset claims within various rights management systems, executing takedown requests across digital platforms, and acting as a primary point-of-contact with external rights management vendors.
• You act as a systems-builder for the team, actively identifying ways to improve how we work by designing, implementing, and managing better operational workflows, maintaining highly organized records, and building a clear internal knowledge base.
• You navigate partner platforms as well as internal tools to identify revenue gaps, at-risk assets, and optimization opportunities.
• You handle pre- and post-deal administrative requests, providing dedicated organizational support to the Global Digital Business team and supporting the ongoing administration of digital partnerships.
• You assist on projects related to the resolution of conflicts, claim disputes, and internal/external Data Quality Initiatives (DQI).
• You proactively identify and resolve ownership overlaps and disputes with other publishers and rights societies.
• You provide support for the team's data projects by collecting and organizing key metrics.
• You collaborate closely with the senior digital team by gathering insights, helping to create deal models, and providing strategic recommendations.

What You’ll Bring

Preferred:

• You have relevant work experience in digital music operations at a publisher, rights society, record label, distributor, or digital platform.
• You possess a solid understanding of the music publishing industry, a love of music, and a strong desire to work at a progressive publisher representing some of the greatest talent in the world.
• You are highly organized, detail-oriented, and possess a systems-thinking mindset—always looking for ways to build better processes and keep the team running smoothly across multiple complex projects.
• You can demonstrate an in-depth understanding of the digital music landscape, including trends, key players, and market dynamics.
• You know the ins and outs of the leading content management systems (YouTube CMS, Meta Rights Manager, and TikTok Media Match).
• You have excellent verbal and written communication skills for collaborating with internal teams and external partners.
• You have an ability to work across a multifunctional team successfully with experience navigating complex problems while partnering with all levels of the organization.

Additional Skills That Could Add Value:

• You possess strong analytical capabilities with the ability to interpret complex data and identify trends, with SQL query experience being a strong plus.
• You are forward-thinking and AI-native, with hands-on experience using Large Language Models (LLMs) and a proactive approach to utilizing AI tools to streamline workflows.

What Success Looks Like

By Month 3: You’ll have developed a strong understanding of Kobalt’s digital operations workflows, rights management systems, and UGC partnerships. You’ll be confidently supporting day-to-day operational processes, managing administrative tasks, and building familiarity with partner platforms and internal systems.

By Month 6: You’ll independently manage core operational workflows across digital partnerships, proactively identifying optimization opportunities, resolving issues, and contributing to improvements in team processes and documentation.

By Year 1: You’ll be a trusted operational partner within the Global Digital Business team, confidently managing complex digital rights workflows, supporting large-scale partnerships, and contributing strategic insights that improve efficiency and revenue optimization across the function.

Key Behaviours for Success

Systems Thinking: Continuously looks for ways to improve workflows, build scalable processes, and enhance operational efficiency across the team.

Problem Solving & Initiative: Proactively identifies issues, investigates discrepancies, and drives solutions in a fast-moving operational environment.

Adaptability: Thrives in an evolving digital landscape, remaining agile and responsive to new products, partnerships, and technologies.

Interview Process

Recruiting team
Senior Director, Global Digital Strategy & Operations
VP, Global Digital Business and Global Media

We aim to complete the full interview process from initial application to offer within three working weeks. While we do our best to meet this timeline, there may be occasional delays. If that happens, our Recruitment Team will keep you updated every step of the way.

Why Choose Us

At Kobalt, we’ve championed creators since 2000. Our technology and music services are built to make the industry more transparent, fair, and rewarding for artists, songwriters, and rights holders. We’re proud to work with some of the world’s most influential talents including Phoebe Bridgers, Sam Fender, Paul McCartney, Foo Fighters, Karol G, Young Thug, Kali Uchis, FINNEAS, and Andrew Watt as well as acclaimed writers like Simon Aldred (Rag’n’Bone Man, Liam Gallagher, Celeste) and Clarence Coffee Jr. (Dua Lipa, Lizzo, The Snuts).

We’re a company that thrives on creativity, collaboration, and progress. Our values: Music First, Transparent, Tech Powered, and Transformative. Shape how we work, build, and grow together. We are a community of people who care deeply about making a meaningful impact in music and technology.

Kobalt is an equal opportunity employer. We believe in equitable access to opportunities and are committed to building a diverse, inclusive, and supportive workplace. We welcome applications from people of all backgrounds and identities. If you need any adjustments during the hiring process, please let us know we’re happy to help.

If this sounds like you, then please share your story by filling out the application below. To get you in the right mood, have a listen here to songs by our talented creators, especially curated to get you in the right mood when looking for the next challenge!

IMPORTANT NOTICE

Applicants must be eligible to work in the United States. A full background check on acceptance of offer. Kobalt is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, age, religion, disability, sexual orientation, or any other status or characteristic protected by law.

The range provided is for NYC-based hires only and will be commensurate with candidate experience. Pay ranges for candidates in other locations other than NYC may differ based on the cost of labor in that location. Pay range: $23.08 -$24.76 p/hr