Agent / non - dot

Job Duties


Work Schedule:


Monday – Saturday: 1:00 PM – 5:00 PM


Thursday & Sunday: Day Off


Customer Service & Administrative Support Specialist


Provides accurate information and effective assistance to customers and couriers, including responding to inquiries, resolving problems, promoting/selling company services, and covering the BSC front counter.


Performs essential administrative and morning sort support functions to ensure efficient station operations, including handling traces, CEBS requests, returned-to-sender (RTS) packages, package delivery troubleshooting, proper cons tag scanning procedures, answering call center phone calls, and dispensing courier supplies and truck keys.


Capable of performing other duties as assigned in a fast-paced, service-driven environment.


Proficient in Microsoft Excel, Word, and other technology platforms required for daily operations.


Accustomed to performing at high levels in fast-paced environments.

Minimum Education

High School Diploma/G.E.D.

Knowledge, Skills and Abilities

Ability to operate computer terminal. Ability to lift 50 Lbs. Ability to maneuver packages of any weight above 50 lbs. With appropriate equipment, and/or assistance from another person. Good human relations and communications skills.

Preferred Qualifications:

Pay Transparency:

Pay: $22.30/hr - $33.27/hr

Additional Details:

Pay Transparency:

The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the minimum and maximum range for all levels in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [email protected].

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)