Technology Support Associate

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Work Schedule: Monday- Friday 9:00AM -5:00PM

Position Overview :

The Technology Support Associate will work with the Senior IT Director to provide level 1 technical support to Ryan Network employees and administrative support to the IT department such as updating helpdesk tickets, putting in purchase requests, maintaining software licenses, coordinating meetings and other tasks. This work is carried out in support of the mission and goals of Ryan Network.

Essential Functions:

• Answering the help desk phone and providing level 1 remote assistance such as resetting passwords, mapping printers, installing applications, troubleshooting peripherals, and basic navigation of the computer.
• Managing and updating helpdesk tickets in the Helpdesk System and escalating the tickets to Level 2 and Level 3 support.
• Assisting with Account Management on all Ryan Applications
• Assisting with all departmental procurement activities including. submitting purchase requests, contract management, and invoice processing.
• Application license management including EClinicalWorks provider licenses and application licenses..
• Maintain lists of vendors and the services they provide and other aspects of vendor management.
• Provide administrative assistance to the IT department and CIO such as scheduling meetings and ordering supplies.
• Immediately report any problems or unusual occurrences to supervisor.
• Other special projects/assignments as needed.

Minimum Experience and Skills Required:

• 1-year work experience
• Solid computer literacy in a Microsoft environment: Windows, Outlook, Word, Excel, Etc..
• Demonstrated track record of the organization, focus, and the ability to learn quickly.

Education, Licenses and/or Certifications Required:

High School Diploma or GED.

Preferred Qualifications:

• Bachelor's degree
• Information Technology Certifications (CompTIA A+)
• 1-year experience providing technical support in a Microsoft Windows Environment
• Experience working in Health Care

Competencies Required:

Customer Service:

• Professional, courteous and respectful attitude in dealing with patients.
• Able to understand and follow instructions and possess good organizational skills.

Cooperation/Teamwork

• Works well with others.
• Contributes input to improve outcomes.
• Asks others for opinions and feedback; provides feedback in a tactful respectful way.

Minimal Training Time:

180-day introductory period.

Working Conditions: Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, stand, talk and hear.

The employee is occasionally required to move about the office; use hands and fingers to feel, handle, or operate office equipment. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work is primarily in a mental health clinic and/or general primary care setting which includes the unpredictability in behaviors of individuals and acute and chronic infectious diseases which may be contagious.

Disclaimer:

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. This position may be required to perform other duties. If such work becomes a permanent and regular part of the job, a new description will be prepared.

Equal Opportunity Employer

Ryan Health is an Equal Opportunity Employer and does not discriminate on the basis of age, color, disability, ethnicity, marital or family status, national origin, race, religion, sex, sexual orientation, gender identity, military veteran status, or any other characteristic protected by law.