Front Desk Staff

Front Office Lead

Role: Part-Time (25-30 hours/week)

Location: YSC Acupuncture | Midwood, Brooklyn

Hours: Mondays/Tuesdays/Thursdays 12pm-7pm, Saturdays 11am–5pm (subject to change)

Focus: Patient Experience, Insurance Work, and Clinical Flow

Target Start Date: June 2026

To be considered, please complete these steps:

• The Administrative Intake: Complete our intake form. Copy and paste this link into your web browser: . This form includes brief questions regarding your experience with insurance providers and clinical software. Please follow all formatting instructions within the form carefully.
• The Submission: Send an email to [email protected] containing the following:
• Your Resume (PDF preferred) with list of references.
• A 60–90 second Video (or a link to the video) telling us who you are and why you want to work at YSC.
• The Subject Line: Use the following format: "YSC Lead Applicant: [Your Full Name]".

Note: We are looking for a lead who catches the small things. Only applicants who complete the Google Form and follow the specific email submission instructions will be prioritized for an interview.

Who We Are

Located in the heart of Midwood, Brooklyn, YSC Acupuncture is a premier destination for Traditional Korean Medicine and holistic healing. Our family-owned clinic is dedicated to "putting the human touch back into medicine," providing a high-end, patient-centered experience in a serene environment. We specialize in root-cause healing and are committed to ensuring every patient feels seen, heard, and supported throughout their wellness journey.

The Ideal Candidate

As our Front Office Lead, you are the heartbeat of the clinic during our peak mid-week and weekend shifts. We are seeking a seasoned professional with 3–5 years of experience who thrives in a collaborative environment. You will work alongside our virtual billing team to ensure a seamless experience for every patient. You are a high-level communicator who balances a welcoming presence with the sharp administrative precision required to maintain clinic continuity.

Professional Experience & Qualifications

• Front Office Leadership: 3–5 years of experience in a clinical setting, boutique wellness, or luxury hospitality.
• Insurance Billing Literacy: Ability to communicate with health insurance companies (Aetna, Cigna, UnitedHealthcare), managing claims and EOBs. You should be comfortable acting as the "on-site expert" to support our virtual billing partner.
• Team Collaboration: Proven ability to manage "handoffs"—ensuring the virtual billers are updated on patient status, billing discrepancies, or schedule changes.
• Operational Autonomy: A self-starter who can manage inventory and clinical space with minimal oversight.

Core Responsibilities

1. Patient Journey & Continuity

• Orchestrate a consistent flow, ensuring every patient experience aligns with our clinic standards.
• Drive patient retention and verify that all payments are collected on-site.
• Provide high-touch, "instant-response" communication to inquiries via email, text message, voicemail, and ZocDoc.

2. Insurance Coordination & Audit

• Execute real-time insurance verification for on-site patients to ensure financial transparency.
• Act as the primary on-site point of contact for our virtual billing team. You will audit daily entries in AcuSimple to ensure the data transmitted for billing is 100% accurate.
• Resolve on-site patient billing questions by interpreting EOBs and coordinating with the virtual biller.

3. Clinical Environment & Inventory

• Full Ownership: Manage procurement for clinical supplies and our Herbal Medicine orders, ensuring each shift is also well-stocked.
• Room Management: Maintain a high-standard "Reset" of treatment rooms (linens, needles, heat lamps) between sessions.
• Calendar Management: Audit the ZocDoc and AcuSimple calendars to ensure maximum efficiency and proper patient placement.

Requirements & Expectations

• Schedule: Consistent availability on Mondays (12pm-7pm), Tuesdays (12pm-7pm), Thursdays (12pm-7pm), and Saturdays (11am – 5pm) — subject to change.
• Professional Presence: A polished, professional, and modest appearance (no visible tattoos) that reflects the YSC brand.
• Communication Mindset: You are the bridge between the on-site clinical flow and our off-site support. Clear, proactive communication is essential.

How to Apply

At YSC Acupuncture, our Front Office Lead acts as the final check for clinical accuracy and patient satisfaction. We view the application process as a reflection of your professional precision and your first "assignment" in clinical flow.

Job Type: Part-time

Pay: From $21.00 per hour

Work Location: In person