Office Manager

BBC Studios

Bold. British. Creative: that’s BBC Studios. Combining the strengths of the UK’s most-awarded production company with a world-class distributor, we fund, create, distribute and commercialize world-class content for the BBC and other UK and international companies. Our aim is to inspire audiences around the globe with quality content that informs, educates, entertains and strengthens the BBC, our partners and wider industry both creatively and financially. We seek to be the best British content company in the world; a first-choice partner and employer, where everyone can flourish and do their best work.

Job Purpose & Impact

Job Purpose

To assist the Head of Facilities in overseeing the day-to-day operations of the BBC Studios NYC Office as well as the Office Services team including Reception, Mailroom and Cleaning staff. To provide a high-level of reporting and analytics to ensure an efficient work environment.

Job Impact

• Provide an exceptional workplace experience for staff.
• An effective communicator with an understanding of the office and staff needs.
• Create and maintain an efficient and effective electronic filing system, ensuring all documentation is catalogued and organized using internal systems.

Key Responsibilities and Accountabilities

Office Operations & Facilities Management

• Lead the Office Services team.
• Manage all office supplies and inventory.
• Support staff with all facilities-related needs.
• Provide backup support for the Head of Facilities.
• Administer the internal access badge system.
• Manage the in-office heads-up tracker.

Employee & Visitor Experience

• Conduct office tours for visitors and new hires.
• Help deliver an exceptional workplace experience for employees and guests.
• Act as a key point of contact for office-related support and requests.

Documentation, Reporting & Process Improvement

• Create and maintain SOPs.
• Organize and prepare complex documents, reports, and briefings.
• Maintain organized electronic filing systems and ensure documentation is accurate and easily accessible.
• Provide reporting and analytics to support efficient office operations.

Knowledge, Skills, Training & Experience

Professional Experience
• 3+ years of experience in office services management which can include reception, mailroom, general office management, or event and catering setups.

Knowledge and Skills
• Excellent organization, diary management and planning skills. Must be able to handle multiple and often conflicting requests calmly and effectively.
• Strong computer skills, with demonstrable experience of office software packages (i.e. Outlook, Excel, Zoom Workspace and Teams).
• High attention to detail and significant practical experience of gathering, reviewing and collating complex and confidential information.

Behaviors
• Avid consumer of content and passion for the BBC!
• Strong interpersonal skills with the ability to communicate effectively at all levels.
• Significant tact and integrity, to manage the sensitive nature of information that the role will involve.
• Emotional intelligence: ability to develop strong working relationships with stakeholders at all levels of the organization and externally.
• Proactive; anticipates the business needs and takes initiative to think about issues before they arise.
• Thrives in a fast paced, constantly changing environment.
• Adaptable and resourceful.

Compensation

The anticipated annual base salary for this position is $50,000-55,000. This does not include other benefits that an individual may be eligible for. The actual base salary offered depends on the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and geographic location of the position.

This is an in person position contributing to the office 5 days per week.

Benefits & Perks

• 100% Employer-Paid Medical and Dental Insurance (PPO plans)
• Generous Paid Time Off
• Flexible, Hybrid Working Arrangements
• Work/life balance
• Free Retirement Consulting to All Employees
• Pet Insurance
• Commuter Benefits
• Gym Reimbursement

About the BBC

We don’t focus simply on what we do – we also care how we do it. Our values and the way we behave are important to us.

Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people to be part of the BBC – whether that’s to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity.

We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.