Cafe Supervisor

Duties and Responsibilities:

• Lead safe, efficient, and high-quality daily café operations.
• Deliver exceptional hospitality and maintain a best-in-class guest experience.
• Coach, train, and mentor team members while holding them accountable to company standards.
• Maintain clean, organized, and guest-ready indoor and outdoor dining areas, actively monitoring workplace hazards, promoting a culture of physical safety, and ensuring immediate documentation and reporting of any workplace injuries or near-miss incidents.
• Ensure compliance with food safety, sanitation, physical safety, and employee conduct standards.
• Delegate work, oversee side work, and maintain operational checklists.
• Communicate service, quality, equipment, and staffing issues to leadership.
• Execute ordering, monthly inventory, cash handling, and shift administration.
• Support onboarding and ongoing training of new team members.
• Operate all beverage programs and coffee equipment to company standards.
• Troubleshoot operational issues and collaborate with leadership to improve performance.
• Perform additional duties as assigned.

Requirements

• Stand for extended periods.
• Lift, carry, push, and pull up to 50 pounds.
• Frequently bend, twist, reach, and move throughout the café.
• Safely operate hot equipment and food service equipment.
• Work in hot, cold, busy, and noisy environments.
• Fast-paced café environment with frequent guest interaction.
• Year-round operation requiring weekend and holiday availability.
• Collaborative team environment focused on safety, accountability, and hospitality.

Qualifications:

• Previous supervisory or leadership experience in hospitality, food service, or retail.
• Strong guest service, communication, and organizational skills.
• Ability to lead by example and provide coaching and feedback.
• Ability to work evenings, weekends, and holidays as business needs require.
• Ability to operate in a fast-paced environment while maintaining attention to detail.
• 2 years of Coffee or café leadership experience.
• Inventory, ordering, and cash handling experience.
• Experience training and developing teams.