Regional IT Manager, North America

Position Title : North America Regional IT Manager

Reports to: Workplace Services & Employee Experience Director

Location: New York

Direct Reports: 2

Scope: Workplace Services IT

ABOUT THE WELLA COMPANY

Together, WE enable individuals to look, feel, and be their true selves.

Wella Company is one of the world’s leading beauty companies, comprised of a family of iconic brands such as Wella Professionals, Clairol, OPI, Nioxin and ghd. With 6,000 employees globally, presence in over 100 countries, Wella Company and its brands enable consumers to look, feel, and be their true selves. As innovators in the hair and nail industry, Wella Company empowers its people to delight consumers, inspire beauty professionals, engage communities, and deliver sustainable growth to its stakeholders.

For additional information about the Wella Company please visit

THE ROLE

Wella is a leading hair and beauty products company that owns iconic brands like Clairol and OPI. To continue this exciting journey and deliver on our customer promise, we are looking for a hands-on, enthusiastic Retail Display Project Manager.

As an IT team we have made a significant contribution to the continuing success of Wella Company, from separation to stabilization we have worked continuously to deliver stable and secure IT services across Wella & ghd.

To enable Wella to reach our ambitious targets, we will transform the IT function by integrating and streamline into a single organization ONE WELLA IT, integrated and focused on standardizing processes and interactions with the various business areas, balancing our technology partnerships and simplifying the company’s operations.

Employee Experience and Workplace services team focusses on putting the employee at the center of the services we deliver, equipping them with the appropriate tools and collaboration capability. Some of the services that we cover are Modern Workplace, Collaboration Technology, End User Computing, Service Desk, Local IT Site Support, C-Suite VIP Support, Mobiles & Telephony, Printing etc…

The ideal candidate will lead our IT Service Delivery across all North America & Canada sites enabling the organization to achieve their business goals. We are looking for someone for this critical role who excels at customer service, technical acumen, project management skills, attention to detail & excellent executive level stakeholder management.

KEY RESPONSIBILITIES

• IT Service Delivery Single Point of Contact across 3 US & Canada offices as well as a number of smaller consumer facing Wella Studios
• Single point of contact for C-Suite Executive team support based in NY Head Office
• Management of NA IT budget and 3 resources
• Resolve IT service incidents & requests in a timely manner
• Provide technical assistance across NA Region for all services covered within Workplace Services, namely:
  • Modern Workplace
  • Collaboration Technology
  • End User Computing
  • Service Desk
  • Local IT Site Support Hands & Eyes (VC Rooms, Wifi/Networking, Comms Rooms….)
  • C-Suite VIP Support
  • Mobiles & Telephony
  • Printing
• Installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Running IT project “last mile” project activity as a local presence and extension of the wider Global IT team (e.g. Hardware refresh, Office renovation / moves.

QUALIFICATIONS

Essential

• Strong Customer service skills working with users who may not be digitally aware
• Experience working in a day-to-day basis with C-Suite and their Executive Assistants on technical support matters directly in person as well as remotely.
• Organised when it comes to managing and prioritising technical activities
• Effective communication skills with end users when global messages need to be cascaded locally to the region & sites.
• Deep understanding of Microsoft Office 365 Suite

• Previous working experience in IT management for 5-10 years
• Remotely managing teams of 5 or more staff in technical support roles.
• Degree in Computer Science or Management Information Systems
• Previous experience in supporting and troubleshooting Lenova / Dell hardware, Macbooks, iPhone and iPads required.
• In depth knowledge of Windows, Mac OS, Microsoft Office 365, AD, and other desktop related technologies.
• ITSM tools (ServiceNow or similar)

• Ability to problem solve and make design decisions based on analytics.

• Experience working in a team that is part of a larger global IT organization with peers located across multiple time-zones who you need to collaborate with on a daily basis
• Working with outsourced service providers to delivery end user support services smoothly and seamlessly.

Desirable

• Strong troubleshooting and critical thinking skills

• Willingness to learn, observe and take direction
• Strategic thinking and strong follow through and project management skills
• Proactive approach – take initiative to do what’s needed for the business.
• Ability to collaborate effectively with cross-functional teams with a customer-focused mindset

We disclose the compensation range for positions in compliance with local law. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, skills and in comparison to internal incumbents currently in similar roles. Pay Range: $110,000 - $145,000 salary per year. The range listed is just one component of Wella Company's total rewards package for employees. Other rewards may include annual bonus plan or variable pay, depending on the role. In addition, Wella Company provides a rich variety of benefits to employees, including health insurance, life and disability insurance, 401(k) retirement plan, paid holidays and paid time off (PTO).

NOTICES

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

If you need assistance and/or a reasonable accommodation due to a disability during the application process, please email [email protected]. This email account will not respond to inquiries regarding the status of a candidate’s application.

Wella participates in the E-Verify Program to confirm eligibility to work in the United States. Information regarding your rights: Know Your Rights and Pay Transparency Nondiscrimination Provision.