Manager, Engagement

Job Description

Job Description

Company Description

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.

This position will be responsible for successful delivery of client programs for pharmaceutical, biotechnology and/or healthcare clients. The Engagement Manager is responsible for supporting the Associate Principal’s and Principal’s in coordinating efforts between customers, operations, medical and analytics teams and to enhance existing services business operations to generate new lines of business through custom data deliverables, consulting practices and new product development.

EVERSANA is the leading provider of global commercial services to the life sciences industry. Our integrated solutions are rooted in the patient experience and span all stages of the product life cycle to deliver long-term, sustainable value for patients, prescribers, channel partners and payers. We serve more than 500 organizations, including innovative start-ups and established pharmaceutical companies to advance life science solutions for a healthier world.

We have built a comprehensive integrated commercial services platform, powered by more than 7,000 employees, to bring innovative products to the market, reducing cost and risk while simultaneously improving outcomes. We are fast becoming a partner of choice for launches ranging from the largest pharmaceutical companies to the latest emerging biotech organizations.

EVERSANA Data & Analytics team applies advanced analytics and AI/machine learning techniques to the breadth of healthcare and non-healthcare data integrated with our deep clinical expertise to provide a unique and unmatched suite of services and products to the pharmaceutical and healthcare industries

• Leadership of commercial analytics engagement teams and client relationships
• Plan, organize and lead engagement teams to develop logical and insightful analyses, innovative and effective recommendations.
• Working closely with the Offshore team, deliver well-structured, high-quality deliverables on a timely manner to realize high levels of client satisfaction.
• Take an active role in building client relationships and identifying new business opportunities with clients.
• Lead development of proposals for new projects / commercial opportunities in partnership with Principals and/or Senior Principals
• Hire, coach, and develop staff members.
• Play an active role in data & analytics practice development and develop practice level intellectual capital.
• Take responsibility in development and management of external relationships (e.g., client, vendors, external experts)
• Recruit new team members; manage and coach junior team members and serve as a subject matter expert and thought partner to colleagues.
• Develop broader and deeper knowledge of consulting methodologies and the pharmaceutical market through on-the-job exposure and formal training.
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
• All other duties as assigned.

EXPECT AT IONS OF THE JOB:

• Travel – Less than 10%
• Hours – 40 hours per week, Monday - Friday

The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.

An individual in this position must be able to successfully perform the expectations listed above.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

• Undergraduate degree from a top-tier institution with a relevant concentration (e.g., computer science, statistics, economics, operations research) and strong academic record
• 6+ years in a Commercial Analytics or Healthcare consulting capacity with an in-depth knowledge of medical and Rx claims datasets and the application of this information in support of commercial and medical engagements.
• Provide leadership of commercial analytics teams and client relationships
• Plan, organize and lead engagement teams to develop logical and insightful analyses, innovative and effective recommendations.
• Work closely with the Offshore team, deliver well-structured, high-quality deliverables in a timely manner to realize high levels of client satisfaction.
• Take an active role in building client relationships and identifying new business opportunities with clients.
• Lead development of proposals for new projects / commercial opportunities in partnership with Principals and/or Senior Principals
• Play an active role in data & analytics practice development and develop practice level intellectual capital.
• Take responsibility in development and management of external relationships (e.g., client, vendors, external experts)
• Recruit new team members; manage and coach junior team members and serve as a subject matter expert and thought partner to colleagues.
• Develop broader and deeper knowledge of consulting methodologies and the pharmaceutical market through on-the-job exposure and formal training.
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.

PREFERRED QUALIFICATIONS

• Advanced degree(s) (e.g., MBA, PhD, MD) with a relevant concentration (e.g., computer science, statistics, economics, operations research) and strong academic record
• 8+ years of experience in data and analytics with direct experience working with Patient Level data, Hub/CRM data, Market Access data, with knowledge of cloud-based storage, Tableau, and other data visualization software.
• Experience at a top global management consulting firm
• Expertise in using analytics and visualization tools (e.g. Python, R, Alteryx, SAS, Tableau, MicroStrategy) and advanced proficiency in Microsoft Excel and PowerPoint

PHYSICAL/MENTAL DEMANDS AND WORKING ENVIRONMENT:

The physical and mental requirements along with the work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.

Office: while performing the essential functions of this job the employee is frequently required to reach, grasp, stand and/or sit for long periods of time (up to 90% of the shift), walk, talk and hear. The noise level in the work environment is usually moderately quiet, with frequent interruptions and multiple demands.

OUR CULTURAL BELIEFS:

Patient Minded I act with the patient’s best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and hold myself accountable.

Embrace Diversity I create an environment of awareness and respect.

Grow Talent I own my development and invest in the development of others.

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters I speak up to create transparent, thoughtful, and timely dialogue.

Always Innovate I am bold and creative in everything I do.

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). More information about EVERSANA’s benefits package can be found at eversana.com/careers. EVERSANA reserves the right to modify this base salary range and benefits at any time.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at [email protected].

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