Insurance Training Specialist - Buffalo, NY (Hybrid)

Insurance Training Specialist – Buffalo, NY (Hybrid)

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Location: Buffalo, NY Type: Full Time

Due to recent growth/acquisitions, Lawley is in search of a training specialist for our commercial lines team in Buffalo, NY! This position would be responsible for coordinating and providing workflow, procedures and systems training for all commercial lines staff and new hires. This person would also be responsible for coordinating and communicating departmental appropriate coverage training opportunities and providing training as needed for all associates in the commercial lines department. The ideal candidate would have at least three years of corporate training experience, insurance experience preferred. Lawley is a family-owned organization with strong core values and an emphasis on work/life balance. We encourage continuing education for all associates and support our team members in growing as insurance professionals. This position would include a full package, including benefits, paid parking, and a generous holiday and PTO schedule! If you have some insurance or corporate training experience and the desire to join one of the best places to work in Buffalo, please consider applying today!

Fundamental Components of the Job:

• Coordinate and provide workflow, procedure and system training for staff and new hires
• Collaborate on sales and service initiatives and development of tools to measure success metrics and identify training needs across our footprint
• Coordinate and communicate departmental appropriate coverage training opportunities and provide training as needed for all associates in department
• Create and analyze reports to monitor work flow efficiency, training needs and effectiveness, associate consistency and compliance, and progress for all locations
• Maintain internal department communication resources (intranet) for procedures and content
• Collaborate with learning & development department and other training specialists
• Provide feedback to managers on training progress and performance of associates

Other functions of the job:
• Expand and grow in your role when supporting miscellaneous duties as requested

Skills/Traits That We Value for This Role:

• Corporate training experience 3 years or more; Insurance experience required
• Insurance experience preferred
• Demonstrated ability to train and mentor associates
• Extensive and up to date knowledge of business workflows, processes and procedures
• Applied/EPIC experience is preferred; ability to learn, navigate and train on Insurance CRM required
• Ability to travel between branch offices on a routine basis
• Ability to work well independently and on a team
• Incredible attention to detail and organizational skills
• Open to continuing education, college degree preferred
• Positive attitude, even in a fast-paced environment
• A passion to make customers and coworkers feel important and valued
• Capability to work quickly and efficiently
• Methodical, yet swift decision-making skills
• Precise verbal and written communication skills, even under time constraints

What’s in It for You?

A bit about Lawley!
• We are not a call center environment
• We achieve success by building genuine relationships together, with our teams and clients
• We are a family owned insurance broker (70+ years!)
• We are deeply committed to the communities we serve and love to get involved
• We work hard and play hard!!!
Why Lawley?
• Competitive salary and referral bonuses!
• Expansive Benefits (Medical, Dental, Vision—and SO many more)
• 3 weeks of PTO (prorated based on start date) AND a generous holiday schedule – available 1st day!
• Company 401K contribution received starting Day 1 (for participants 21+ years old)
• Educational support, career development, and growth opportunities
• Job Security (we’ve never had a lay-off, even during the pandemic)
• Flexibility, including hybrid schedules! Business hours 8am-4:30pm
• Comfortable, family-oriented culture, with an emphasis on work life balance
• Unlimited Volunteer Time Off opportunities (so you can assist in serving our communities)
• Fulfilling opportunities that align with your career path and our business needs

The compensation range for this position takes many factors into consideration including but not limited to: years of experience/training, skill set, and licenses/designations. It is not typical for an individual to be hired near the top of the range for a position as circumstances and location can vary in every hiring situation. A reasonable estimate of the current range is $51,498.15 to $85,830.25.