Floor Manager

Sip & Guzzle is seeking an experienced, hospitality-driven Floor Manager to join our leadership team. This role plays a vital part in shaping the guest experience, supporting staff development, and ensuring the restaurant operates efficiently and in alignment with ownership’s vision.

The Floor Manager is expected to represent Ownership with professionalism and integrity, embrace an entrepreneurial mindset, and serve as a true ambassador of our concept and brand.

Essential Responsibilities:

• Assist the General Manager in overseeing all daily venue operations, including both front-of-house and back-of-house coordination.

• Execute and uphold opening and closing procedures, as well as all pre- and post-service responsibilities.

• Lead or support daily pre-shift meetings across both floors, ensuring alignment and preparedness.

• Work closely with the General Manager to maintain exceptional service standards and overall guest satisfaction.

• Monitor live operations to anticipate needs, resolve issues, and identify opportunities for improvement.

Guest Experience

• Maintain a visible presence on the floor to support smooth service flow.

• Assist the reservations and host teams with pacing, seating, and service flow management.

• Communicate effectively with the kitchen regarding service updates and needs.

• Build and sustain strong guest relationships by engaging authentically and responding promptly and professionally to feedback or concerns.

Team Management & Development

• Reinforce service standards and ensure all team members adhere to established protocols and expectations.

• Collaborate with hosts, servers, bartenders, bussers, and barbacks to ensure efficient and cohesive service.

• Support the development and execution of training programs that enhance skills, drive performance, and promote a culture of excellence.

• Assist with onboarding and training new hires, ensuring alignment with brand standards, values, and service style.

Compliance & Safety

• Help implement and enforce health, safety, and sanitation procedures following the NY DOH standards.

• Ensure compliance with all regulatory requirements and internal policies.

Qualifications

• 2+ years of experience in restaurant or hospitality management, or a similar leadership role.

• Strong operational knowledge of restaurant systems, service flow, and best practices.

• Excellent leadership and team-building abilities with a hands-on, supportive approach.

• Outstanding organizational, multitasking, and time-management skills.

• Strong interpersonal and communication skills, with the ability to collaborate across departments.

• Detail-oriented, reliable, and committed to delivering elevated guest experiences.

Compensation & Benefits

• Salary: $75,000 – $85,000
• Benefits & Perks: Health insurance, paid time off, dining discounts