Manager, Account Management

Job Description

Job Description

Influential is a key leader in the Influencer Marketing space (and the LARGEST influencer marketing company in the world, by revenue). Trusted by over 60% of the Fortune 500, we connect our clients with a network of over 3 Million social media influencers.

We are looking for team members who are thrilled by the idea of playing an active role in shaping how companies engage with customers through TikTok, Instagram, Facebook, & more. Our team is built of people from across the country who have already moved the needle in social media, influencer marketing, and various sectors of technology. Ready to join us?!

What we offer:

• Competitive compensation
• Flexible time off with inclusive holiday benefits
• Comprehensive medical, dental & vision insurance for employees
• 401(k) matching
• An awesome collaborative work culture, a diverse team, and more!

Influential, is looking for an experienced Manager, Account Management . As the primary point of contact for campaign execution, the Manager, Account Management is responsible for representing client needs and goals to ensure optimal performance and client satisfaction throughout the campaign.

In general, a typical day includes:

• Driving the overall success of campaigns ranging in budget and complexity for clients across beauty, QSR, auto, CPG, finance, gaming, hospitality, and more by collaborating closely with the operations and sales teams
• Partnering with sales to understand client objectives, strategies, and goals; providing guidance on best practices based on platform and vertical and anticipating client needs
• Navigating challenges within the execution process with ease; proving thoughtful solutions for roadblocks encountered on any given project
• Building new materials for the use of the account management department and beyond; improving processes for more seamless execution of campaigns
• Preparing reports and analyzing ad performance relative to campaign objectives; providing optimization recommendations
• Staying on top of the workflow and completion of tasks in our project management platform
• Organizing timelines, creative concepts and paid media strategies for campaigns ranging anywhere from a one day to a one year flight
• Maintaining in-depth knowledge of ad products and relevant specs, guidelines, and business rules; manage asset delivery timelines
• Educating sales and clients on Influential's core offerings, current industry trends and technologies
• Developing and fostering strong relationships with clients
• Managing the monthly billing reconciliation process with finance
• Mentoring junior team members and sharing learnings across the Account Management discipline

Being a Manager, Account Management requires:

• Strong decision-making, organizational, planning, and problem-solving skills with a proven ability to identify and prioritize critical issues
• Ability to see the campaign execution process on a micro and macro level
• 5 - 7+ years of experience working in a digital or advertising environment required
• Strong organizational skills with the ability to handle multiple clients and priorities with discretion
• Excellent written and verbal communication skills including the ability to interact professionally with external and internal clients
• Comfortable working in a startup environment, creating organization and processes where none may already exist
• Knowledgeable of all major social platforms (Instagram, Facebook, Pinterest, TikTok, Twitter, YouTube)
• Up to date on the latest trends and innovations in the social realm
• Bachelor's degree or equivalent experience
• Passion for social media

Bonus points if:

• Experience at an agency, marketing-tech or media start-up
• Background in influencer marketing

Salary range:

$85,000 - $100,000

About Influential

Influential, powered by Captiv8, is the world's largest influencer marketing company by revenue and the only influencer company that is both an API and preferred partner of all major social media platforms. Founded in 2013, Influential leverages the industry's richest data, powered by advanced AI and human intelligence, to precisely match audiences with creators and deliver measurable ROI and business outcomes for brands. Our obsession with brand safety and commitment to inclusion underpin everything we do, earning the trust of more than 50% of Fortune 50 brands. We are proud to have been named Ad Age's 2024 A-List Social Media/Influencer Agency of the Year and to be part of Publicis Groupe, a global leader in communications operating in more than 100 countries. (

Influential is an equal opportunity employer.

Privacy Notice for California Job Applicants