NYC Staffing Coordinator

Super Soccer Stars is seeking a part-time Staffing Coordinator to join our team in NYC!

This role will be working in the office from Saturday through Tuesday. We are looking for someone who genuinely loves working with children, athletics, and working with the community. As the Staffing Coordinator, you will be responsible for the day-to-day scheduling of coaches, communicating general updates, and problem-solving as needed.

Who are we?

A diverse and committed group that values teamwork and creativity in a fast-paced environment. We are connected to the mission of what we do: providing the best children's program to all the families in the area and expanding to new communities daily.

Job Summary: The Staffing Coordinator plays a key role in supporting the day-to-day operations of the staffing department by coordinating and maintaining coach schedules, ensuring program coverage, and upholding Youth Athletes United standards across all locations. The Staffing Coordinator works closely with the Operations team and coaches to deliver a seamless, consistent experience across all programs.

Schedule:

• Saturday & Sunday: 8:30 AM to 1:30 PM
• Monday & Tuesday: 1:00 PM to 6:00 PM

Requirements

Scheduling & Coverage Planning

• Assist with daily, weekly, and seasonal scheduling of coaches using the web-based staffing system.
• Ensure that all classes are fully staffed in accordance with Youth Athletes United standards.
• Verify that all classes meet the required child-to-coach ratio.
• Manage daily staffing adjustments, including last-minute substitutions and emergency coverage.
• Schedule coaches based on qualifications, availability, and program-specific criteria.
• Record and process requests for time off, sick leave, and schedule changes accurately.

Communication & Coordination

• Respond promptly to incoming calls and emails from coaches, providing assistance and resolving inquiries.
• Communicate schedule updates, location changes, and other relevant information to coaches.
• Identify and communicate any discrepancies in coaches’ schedules to the appropriate department.
• Handle all types of staffing escalations, including issues with coaches, scheduling conflicts, coverage gaps, and policy violations.
• Help resolve staffing issues independently when appropriate, escalating complex or unresolved situations to the Staffing Supervisor or Manager.

Quality Control & Reporting

• Ensure that all sick time and time-off requests are processed correctly, preventing coaches from being scheduled on their designated days off.
• Maintain coach consistency within programs when possible.

• Report daily changes, issues, and concerns to the Staffing Supervisor or Manager
• Support operations in monitoring staffing levels and program needs.
• Track and maintain records of staffing-related communications, time-off requests, and schedule adjustments.
• Provide insights and recommendations for process improvements, scheduling efficiency, and overall program quality.

Benefits

• Pay: $18 hourly
• Paid Time Off