Data communications tech

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Data and Network Technician

Location: LaGuardia Airport

Job Summary

The Data and Network Technician serves as the primary technical contact at LaGuardia Airport, responsible for system troubleshooting, data management, and network support. This role collaborates closely with Facility Management, Engineering, and Service Desk teams to ensure seamless technology operations and deliver high-quality technical solutions.

Key Responsibilities

System Support & Troubleshooting

• Serve as main point of contact for system issues and data asset updates

• Research and resolve IT application service requests within defined service levels

• Proactively identify potential issues and develop contingency plans

• Configure and troubleshoot network systems and applications

Technical Analysis & Documentation

• Define and document functional/technical requirements and workflows

• Evaluate business data challenges and propose solutions

• Create user interface prototypes and conduct requirement gathering sessions

• Identify process gaps and recommend improvements

Project & Testing Management

• Organize technical projects from inception to completion

• Develop and execute functional and user acceptance test plans

• Track, document, and resolve test results in a timely manner

• Participate in system implementations with supervision

Relationship Management

• Maintain professional relationships with clients and internal IT teams

• Communicate technical changes and project updates to stakeholders

• Provide training and develop user support materials

• Coordinate with service management functions on issue resolution

Qualifications

Education & Experience

• Associate's degree in IT, Networking, or related field (Bachelor's preferred)

• 2+ years in network or data systems support

Technical Skills

• CCNA certification or CompTIA A+ preferred (network fundamentals, IP connectivity, security)

• Proficient in Microsoft Office and technical applications

• Experience with help desk ticketing systems (preferred)

• Web-based application functionality knowledge

Core Competencies

• Strong analytical and problem-solving abilities

• Excellent oral and written communication skills

• Superior customer service orientation

• Ability to multitask and work independently under minimal supervision

• Collaborative working style with flexibility to adapt to changing priorities

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

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Accepting applications on an ongoing basis until candidate identified.