SGS, Account Manager

JOB DESCRIPTION

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

Who We Are

At TCGplayer, we believe our growth is inseparable from the success of our sellers. We are more than a marketplace, we’re a partner, advisor, and growth engine for businesses of all sizes. By combining data-driven insights, proven playbooks, and trusted human relationships, we help sellers scale faster, build trust in our platform, and unlock long-term success.

As we evolve our Seller Growth initiative into a proactive growth engine, our mission is clear: accelerate seller GMV, strengthen retention, and create pathways for every seller to thrive, from Hobbyist to Enterprise. We are setting the framework to balance the efficiency of AI automation with the empathy of human connection, to ensure that sellers feel supported, understood, and championed at every step.



The Impact You'll Have

As an Account Manager focused on the Professional cohort, you’ll bring this mission to life. You’ll lead a portfolio of established sellers, using data, strategy, and partnership to help them reach their next stage of growth. You’ll drive adoption of key tools and programs, provide trusted guidance, and be the connective force that turns TCGplayer into every seller’s most reliable growth partner.

• Protect and grow revenue by leading a defined portfolio of Professional-tier sellers with consistent engagement and follow-through.

• Implement structured adoption campaigns that drive use of key marketplace programs (Direct, POS, International).

• Deliver on weekly customer connection goals through a balance of proactive outreach and responsive support.

• Partner with cross-functional teams (Product, Marketing, RevOps, and Seller Marketing) to surface seller insights, identify friction points, and inform new solutions.

• Strengthen seller trust through transparent communication, tailored recommendations, and consistent delivery of value.

• Champion seller feedback by contributing to the Voice of Seller pipeline and helping shape enablement playbooks and workflows.
  
  
  
  

Additional Impacts

• Support cohort growth by identifying and nurturing high-potential Pre-Professional sellers moving into Professional.

• Ensure all interactions and outcomes are accurately logged in CRM to power AI-driven insights and reporting.

• Model data integrity, accountability, and operational excellence as core to seller success

• Help scale Seller Growth practices by adopting new dashboards, automations, and engagement tools that elevate the seller experience.

What You Bring to the Team

• Proven experience managing customer relationships or portfolios in a growth-driven marketplace, SaaS, or eCommerce environment.

• A track record of delivering measurable results across retention, adoption, and revenue growth.

• Strong communication and consultative skills with the ability to build trust, influence decisions, and translate insights into action.

• Comfort working with data, dashboards, and CRM tools to identify trends and prioritize impact.

• Passion for process, with an ability to follow playbooks while contributing ideas to improve them.

• Curiosity and initiative - a proactive problem solver who looks for ways to add value without waiting for direction.

• Empathy and resilience - committed to helping sellers succeed even through challenges or change.

Required Qualifications

• Demonstrated experience in customer success, account management, or seller growth roles.

• Proven success driving retention, adoption, and revenue growth in a SaaS or marketplace.

• Experience with HubSpot (or other CRMs), Google Workspace, Tableau, and Outlook

Additional Details

The base pay range for this position is expected in the range below:

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Remote roles are not eligible for U.S. visa sponsorship.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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