Retail SR. Team Lead - NYC

Job Description

Job Description

Description:

Original X Productions (OGX) are the operators of worldwide location based entertainment experiences including The FRIENDSTM Experience, Harry Potter – Magic at Play, and Hershey Super Sweet Adventure. OGX is looking for a Retail Sr. Team Lead to assist in guiding our Retail and Photo operations teams to deliver world class commercial products.


Job Summary:

This position will be responsible for delivering an exceptional guest experience and running an efficient day-to-day operation. They will assist the Retail Manager with leading a team of front line team leads and team members and must display strong and compassionate leadership. The ideal candidate thrives in a fast-paced environment, has experience working with a variety of personalities, has attention to detail to provide accurate information for financial and operational reports, experience in a sales environment, values creating a positive and fun work environment, and has strong communication and training skills.

Responsibilities

• Guest Experience:
  • Assist with the implementation, training, and promoting guest experience policies, procedures, and standards within the venue to ensure a hospitality mindset by all staff.
  • Ensure property is well maintained, in working order and peak condition at all times by working with onsite Tech Services and offsite Property Management team where necessary
  • Assist in the management of box office operations to ensure an efficient and smooth welcome experience.
  • Participate in MOD (Manager on Duty) rotation
• People and Culture:
  • Assist in the training and creation of reference materials for all retail and photo staff.
  • Enforces all rules and regulations; upholds proper levels of accountability and supports discipline in partnership with upper management and people and culture when standards are not met
• Retail Operations:
  • Assist in the management of Retail inventory levels to proper levels, conducting full stock inventory as needed.
  • Assist in the development and implementation of sales strategies and incentives for team members to achieve targets and grow the Retail shop’s business
  • Assist with the implementation of store layout updates as directed by upper management.
• Assists with special company projects as may be needed
• Any and all duties as assigned

Requirements

• Must be fully vaccinated against Covid-19
• 1+ years of leadership experience in the operation of a successful revenue-generating restaurant, cafe, or retail shop.
• Exceptional communication skills, both written and verbal
• Organized and detail oriented
• Ability to multitask effectively
• Maintains composure under pressure and enjoys working in a fast-paced and fluid environment
• Ability to work weekends and holidays

Benefits:

• Health benefits including medical, dental, and vision
• Individual Retirement Account
• Commuter benefits
• Paid vacation and sick leave

Why work at OGX:
For us it’s all about the fans and creating experiences they will love. We create happiness. We are an equal opportunity employer and encourage people with disabilities and from other diverse backgrounds to apply.

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