Design & Client Advisor

Maiden Home is growing a team of forward-thinking individuals who possess unique strengths and perspectives, an innate ability to inspire their colleagues, and an eagerness to reimagine the world of luxury furnishings.

We are looking for an ambitious and talented Design & Client Advisor to provide world-class consultation and support to our clientele. Our ideal candidate will champion the Maiden Home brand, develop long-lasting relationships with Consumer & Trade clients, and use taste and judgement in problem solving pre- and post-purchase inquiries. This is a highly dynamic and cross-functional role that will gain visibility into the inner workings of a high growth luxury brand. Over time, our goal is for this person to develop product and business expertise and rise within the company based on performance and interest.

This is a unique opportunity to join a brand that is primed for its next stage of growth–with a proven competitive advantage in its ability to attract, motivate and retain top talent across a range of disciplines. At Maiden Home, you’ll find a workspace that encourages innovation, creative expression, and teamwork, and your experience will be shaped by your performance, contributions, and drive.

This role will work both weekend days, on either a Friday - Tuesday or Thursday - Monday schedule.

Responsibilities

• Provide consultative guidance via phone and email to our Consumer and Trade clients, ensuring our clients receive white glove service.
• Use proper judgement and brand instincts to solve client issues through collaboration with Operations, Sales, and Product.
• Develop a deep understanding of Maiden Home products and guide our clients through recommendations, materials, and finishes.
• Work with the Brand team to understand the Maiden Home tone of voice, and utilize it in daily interactions with our clients. Master the Maiden Home Brand & adapt written and spoken communications to align with Maiden Home Tone of Voice.
• Over time, find opportunities to generate incremental sales through drafting and closing invoices with clients.
• Develop long-lasting client relationships through clienteling post-purchase & supporting for the order lifecycle, driving client loyalty & retention
• Work with senior leadership on special projects and initiatives that make the Client Advisory function more efficient.

Qualifications

• 2-5 years in a client-facing role at a design-adjacent firm or luxury brand in Sales, Operations, Project Management, Interior Design, Sales Support, Customer Success, etc.
• Desire and availability to consistently work both weekend days on either a Friday-Tuesday or Thursday-Monday schedule.
• Passion for and interest in Maiden Home brand, product & interior design
• Strong written and verbal communication skills & knack for tone of voice with a luxury clientele base
• Demonstrated ownership mindset & meticulous attention to detail with a healthy dose of hustle
• Seller’s & clientele mindset; strength in building & maintaining professional relationships
• Highly collaborative and leans into building relationships with cross-functional partners
• Excited to build a strong foundation in Client Advisory at Maiden Home, and hungry for growth in the Maiden Home client-facing organization.

About Maiden Home

Maiden Home is an authority in the world of luxury home furnishings. The brand designs original pieces at its New York studio, sources exquisite materials from trusted partners around the world, and works directly with distinguished artisans to bring them to life—then, it delivers them with prices and lead times that are unheard of in the furniture industry.

Maiden Home’s unwavering commitment to exceptional design and quality is praised by leading interior designers and publications including Architectural Digest and Elle Decor, and it has brought the brand consistent year over year growth.

Maiden Home is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive culture. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics.