Administrative Manager, Bay Terrace Center

Our team is seeking a highly personable, customer service-oriented, organized, and tech-savvy Administrative Manager to serve as a key member of our leadership team. This role is ideal for someone who enjoys working with people, thrives in a fast-paced community environment, and is confident using computer systems, dashboards, and CRM platforms.

Reporting to the Senior Director of BTC, the Administrative Manager oversees year-round administrative operations and supports the Center’s seasonal programming, including the Sports Complex (October–May) and Pool Club (May–September).

Key Responsibilities

Customer Experience & Membership Engagement

• Serve as a welcoming, customer-focused point of contact for members, renters, guests, and staff.

• Proactively reconnect with past members and renters to encourage renewals and ongoing engagement.

• Help foster a positive, professional atmosphere that promotes strong morale and community well-being.

Administrative & Technology Management

• Maintain and update dashboards, spreadsheets, and tracking tools for the Sports Complex and Pool Club.

• Stay current with CRM systems and administrative software; quickly adapt to new platforms.

Develop and manage organized systems for member, renter, and staff tracking. Prepare payroll during summer operations and process purchase orders and invoices through designated systems.

• Design, maintain, and improve filing systems and office procedures.

Staffing, Training & Scheduling

• Recruit, onboard, train, and support office staff.

• Create and manage weekly schedules for administrative staff.

• Prepare and lead pre-season, post-season, and in-service trainings.

• Coach and supervise staff performance, including evaluations and corrective action when necessary.

Operations, Compliance & Safety

• Ensure the safety of all members, renters, guests, and staff.

• Implement and monitor compliance with NYC Department of Health regulations and all applicable permits.

• Support facility operations by maintaining efficient office systems and workflows. Financial & Strategic Support

• Partner with the Senior Director to support financial goals, including budget preparation, expense tracking, and variance analysis.

• Prepare reports, analyze trends, and communicate key insights to leadership. Minimum Qualifications

• Bachelor’s degree required

• 3–5 years of customer service, hospitality, or administrative management experience preferred

Strong interpersonal and communication skills; enjoys working with the public Comfortable using computers, spreadsheets, dashboards, and CRM systems Proven ability to supervise staff and manage multiple priorities

Certifications (required or willingness to obtain):

• Certified Pool Operator (CPO)

• CPR & First Aid

• NYC Department of Health Food Permit

Schedule Requirements

• Flexible schedule, including evenings and weekends

• Availability to work summer holidays: Memorial Day, Fourth of July, and Labor Day Physical Requirements

• Ability to walk throughout the facility for extended periods

• Ability to lift and carry up to 20 lbs as needed

• Occasional travel to other Commonpoint Queens sites may be required Salary Range

$55,000 – $60,000 , commensurate with experience and certifications

How to Apply

Please submit your resume and cover letter with the subject line “BTC Pool Club Manager” to: Valentina Lorca- [email protected]