Vendor change management program manager

Summary:

Global Operations' focus is on improving the health of our products and helping people understand how to use them through both direct support interactions as well as scalable solutions. Those who join our teams want to solve user issues and are advocates for the Meta community. We need influencers who can align cross-functional partners to ensure the best possible experience for our platforms. If you like helping people, Global Operations is for you.The Vendor Change Management Team within Global Operations is a team whose mission is to enable Meta priorities through effective and customer-focused change management, providing guidance and seamless partnership with stakeholders and vendors. We are looking for a Program Manager who will work with internal and external stakeholders, advising the best strategy for managing supply and demand changes.

Required Skills:

Vendor Change Management Program Manager Responsibilities:

Lead planning and execution for multiple small to large-scale Vendor Change Management projects in support of our product and operations partners

Account for project progress, flagging when projects or deadlines are in jeopardy, while maintaining respectful relationships in difficult or stressful situations

Assist in the deployment of Gen AI-related initiatives within our organization, and also leverage AI to improve the operational effectiveness and efficiency

Support teams developing AI related products and features, coordinating readiness and launch activities across our operational processes and within our vendor tooling ecosystem

Focus on continual process improvement by scoping tool improvements, utilizing data analytics to improve key performance metrics, and partnering with cross functional teams to optimize outcomes

Communicate prioritization and trade-off operational decisions to the broader cross-functional team to drive consensus and ensure that those decisions are properly implemented

Facilitate discussion and coordination among operational stakeholders across the company to manage all existing resources in the most effective way

Manage Meta's cross-functional operational efforts and advocate for our Vendor Partners, working with engineering, policy, training, and other operational teams to ensure the smooth rollout of changes

Solve complex problems and embrace ambiguity to drive efficient and impactful solutions

Create and maintain documentation standards and procedural expectations

Use basic SQL queries to retrieve data and conduct analysis to support data-driven decision making processes

Travel internationally approximately 10 percent

Minimum Qualifications:

Minimum Qualifications:

5+ years of experience in Operations related fields like Supply Chain or Logistics, Project Management or Process Optimization Consulting

5+ years of experience initiating and driving medium to large scale complex projects to completion with minimal guidance in a complex, ambiguous environment

Proven experience driving business outcomes in an environment with cross-functional collaboration and continuous improvement across varied teams, key stakeholders, vendor partners and customers

Experience articulating complex concepts and ideas in a clear, concise manner across various levels of the organization, including: presenting informative and engaging presentations to leadership forums and executive audiences and drafting articles and communications with both company-wide and external stakeholder reach

Experience working in analytical activities within Excel or data management tools (SQL, Python, Tableau), using data to drive business decisions and strategy

Experience with AI and AI deployment focused on driving operational efficiency

Preferred Qualifications:

Preferred Qualifications:

BA/BS in Operations Management, Industrial Engineering, Supply Chain or relevant degree

3+ years experience in Operations support organizations, or fields related to Customer Success and Experience and Customer Journey Frameworks

4+ years of experience working in analytical activities within Excel or data management tools (SQL, Python, Tableau), using data to drive business decisions and strategy

Experience working with External Vendors, Account Management or Partner Management

Experience building and managing global partnerships and programs across multiple functional areas

Public Compensation:

$94,000/year to $136,000/year + bonus + equity + benefits

Industry: Internet

Equal Opportunity:

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].