Host

The Host role is a vital member of the dining room team, overseeing the flow of bookings to the restaurant, initial hospitality when arriving and booking reservations, and a warm goodbye. The Host has a firm grasp on what is happening in all parts of the restaurant at all times during service to seat and fill the restaurant in such a way that maximizes the restaurant and supports the dining room and kitchen teams so that they can fulfil their roles with excellence.

What you’ll do:

• Create a welcoming and hospitable environment for guests whether in person and over email
• Quote accurate wait times while “finding the yes” for all guests.
• Act as a liaison between the guest, management, service staff and kitchen and communicate accordingly.
• Deep menu knowledge, comfort with the wine and beverage list, act as an initial ambassador for the brand and build sales through excellent hospitality
• Support service team through strong floor presence, touching tables, turning tables, and supporting guest experience
• Work with efficiency and a sense of urgency while remaining composed.
• Demonstrate an understanding of reservations booking strategies and a working knowledge of all functions of Resy.
• Coordinate with management to “build the book” and boost cover counts while taking into consideration both the needs of the business and the needs of our guests.

What we need from you:

• Must be available to work nights and weekends
• Confidence connecting with guests, building relationships, driving sales
• 2+ years in a guest-facing restaurant role
• A passion for guest experience and hospitality
• English fluency and additional languages preferred, but not required
• Ability to stand or walk for long periods of time