Patient Call Center Agent

Patient Call Center Agent Job Responsibilities and Duties:

· Answer all incoming calls, and address patient's inquiries, needs, complaints, or other issues· Engage in active listening with callers, providing solutions and ensuring the patients are supported and valued· Utilizing EMR system for patient demographic updates, prescription requests, and scheduling appointments· Assisting in patient translation, if required· Process all incoming voicemails and tasks to Front Desk Team Member, Providers, and Management accordingly· Confirm patient visits for next day appointments· Identify and escalate issues to management· Complete daily call logs and reports· Sorting and filing all incoming fax correspondence· Other duties as assigned

Patient Call Center Agent Qualifications and Skills:· High school diploma or equivalent· Superior active listening, verbal, and written communication skills· Knowledge of customer service practices and principles· Excellent data entry and typing skills· Ability to handle stressful situations appropriately· Fluency in Spanish· EMR experience a bonus

Benefits:

• Holiday pay
• Commuter benefits
• 401K
• Bereavement leave
• On-the-job training
• Paid time off
• Paid training
• Promotional/growth opportunities
• Full-time/Part-time opportunities

Job Types: Full-time, Part-time

Education:

• High school or equivalent (Required)

Experience:

• Customer Service in a medical setting: 1 year (Required)

Language:

• Spanish (Required)

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• Paid time off
• Paid training

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• This job will require sitting and talking on the phone for long periods of time. Are you comfortable with this environment? (Required)
• This position requires outbound calling including cold calls to potentials customers. Can you do this? (Required)

Experience:

• customer service in a medical setting: 1 year (Required)

Language:

• Spanish (Required)

Ability to Commute:

• Brooklyn, NY (Required)

Work Location: In person