Account Director
- Leads day-to-day client communication across all work streams and acts as liaison between client and internal teams, protecting team bandwidth and resources while delivering exceptional client services
- Manage, coach and spearhead HS team leads to ensure high quality and timely execution of account deliverables across full sales cycle
- Identifies for new opportunities for renewal and upsell
- Supervise and effectively manage the execution of approved ideas and tactics in the partnership with HS stakeholders
- Ensure Highsnobiety’s agency’s presentation support materials are consistent with clients’ expectations and internal standard of our quality
- Nurture junior Client Services team members on the account, teaching the effective ways of supporting the agency team and client partners
- Anticipate and address potential internal or client relationship issues, managing up to leaders across the business and organization.
- Remain in touch with all matters and news as it pertains to clients and their respective industries; be conversant in their key issues, competitive situation, industry trends, and the projects assigned to the agency as well as other communication partners
- Understand and support Operations Lead on financial management of account/s understanding/ managing out of pocket billings and P&L as it relates to specific account scopes of work
- Participate as requested or interested in new business development efforts
- Be a model example of adherence to agency processes and bring the broader team along
- A minimum of 6 years agency or allied communications industry experience that ensures your understanding of advertising, marketing, media, creative, production, public relations, research, agency finance, etc.
- Excellent time management, organization and prioritization skills
- Proven ability to work under tight deadlines and handle pressure, while consistently paying attention to accuracy and quality of work
- Deliver excellent written and verbal communication skills, demonstrating the ability to present thoughts clearly, accurately, and succinctly
- Proven ability to quickly and effectively adapt to change and push culture forward.
- Creative agency background preferred, with knowledge of how to incorporate client feedback, shape the work, keep workstreams on track and build momentum
- 6+ years of agency or allied communications industry experience that ensures your understanding of advertising, marketing, media, creative, production, public relations, research, agency finance, etc.
- A bright and spacious design office, which reflects our brand and focuses on employee well-being and sustainability, located in the Financial District
- The opportunity to shape the company and help build a global brand in a motivating, international and diverse work atmosphere
- High degree of responsibility, creativity, originality, independence and creative autonomy
- We are constantly prioritizing attention on DEIB with internal trainings, workshops and our Employee Resource Groups (HighPower, HighPride, HighDreams & HighCulture)
- 2 extra days off globally for all employees on International Women's Day and Juneteenth
- Flexible hybrid working policy, dog friendly office, and remote international working option
- Attractive employee benefits (e.g. discounts in our online shop, performance based bonus, 401k with match, Summer Fridays, ClassPass, access to mental health support platforms, Citi Bike, and sabbatical option)
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